Inside Sales Executive

Zerto; Kuala Lumpur; Remote; MYR 60,000 - 100,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) seeks an Inside Sales Executive to support renewal quotes and service contracts, working remotely from home in Malaysia. You will partner with SBM and field sales to grow named accounts and drive maintenance renewals, using Salesforce to manage forecasts and quotes.

The role requires a bachelor’s degree and 2–4 years in service business for a tech company, plus 3+ years in sales or customer service.

Qualifications

• Bachelor’s degree or equivalent work experience, with 2–4 years in service business for a network/technology company.
• 3+ years sales or customer service experience providing service business support as part of a sales team for an IP Network company preferred.
• Strong attention to detail and ability to manage multiple projects.
• Strong verbal and written communication skills and data entry proficiency; Excel skills required.

Responsibilities

• Partners with SBM and field sales to drive attainment of assigned team quota, primarily for maintenance renewals.
• Uses detailed systems and process knowledge to develop renewal quotes for all expiring contracts.
• Directly contacts customers, partners and distributors to ensure timely renewal purchase orders.
• Regular cadence with PSS partners and distributors to push for renewals.
• Assists with sales/SBM-led deals by providing quote and process support; provides MIS reports for renewals.
• Manages sales achievement forecast in Salesforce and maintains data integrity.

Skills

Communication

Data entry

Excel

Financial acumen

Analytical skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce.com

Microsoft Excel

Microsoft Word

Job description

Inside Sales Executive

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Associate Inside Service Sales is an experienced professional, integral part of the Juniper APAC field sales team responsible to obtain and grow customer accounts for assigned Named accounts and targeted OEM vertical, region or geographic area accounts. Position involves a combination of data administration, quote preparation and sales responsibilities. They will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support.

This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and service delivery. Position will carry an overlay quota for the SBM/Field sales team the individual is assigned to.

Responsibilities:

• Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals
• Uses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts
• Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders
• Required to do regular cadence with PSS partners and distributors and push for timely renewals
• Assists with sales/SBM-led deals by providing quote and process support
• Provides all MIS reports for MS renewals to SBM
• Manages sales achievement forecast in Salseforce.com
• Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries
• Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis
• Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity

Required Skills/Experience

• Bachelor’s degree or equivalent work experience, with at least 2-4 years of service business experience for a network or technology company.
• 3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred.
• Strong attention to detail with demonstrated ability to organize and work on multiple projects
• Demonstrated financial, operational, analytical, and decision making skills
• Strong verbal and written communication skills.
• Strong data entry and Excel skills

Education: Bachelor’s degree higher

Skills: SAP, Salesforce.com, Microsoft Excel and Word preferred

Additional Skills

Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.