Online Customer Experience Ambassador

Maxis; Selangor; On-site; MYR 50,000 - 80,000; Full time

Job summary

Maxis is seeking a motivated teammate to deliver digital customer experiences in its online store ecosystem. You will engage with customers through live streams, social videos and unboxings, guiding them to discover and adopt digital lifestyle solutions.

This role emphasizes collaboration, continuous improvement and learning about new platforms, helping Malaysians, businesses and the nation stay ahead in a changing digital world.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Discovery and delivery of new experiences to build a continuous improvement environment through collaboration with customers / external partners
• Active delivery of a personalized customer experience in a Maxis Online Store primarily by demonstrating digital lifestyle solutions through online live streams, live social videos, live unboxing and being a preferred partner to the customers
• Driving experiential journeys through personalised campaigns / connections with customers to enrich their lifestyle and leveraging feedback to continuously improve the digital customer experience delivered via various digital platforms, primarily online store.
• Constant learning and exposure to digital platforms and advanced social media technologies to adapt to the world beyond conventional communications.
• Be an ambassador of Maxis with a customer-oriented mind-set to capture opportunities and deploy solutions through an unmatched digitalized customer experience.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.