24/7 Data Center Engineer - On-Site Tech Support

ByteBridge Technology SDN BHD; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Job summary

ByteBridge Technology SDN BHD seeks a Data Center Engineer for on-site support in Kulai, Johor. The role involves 24/7 rotating shifts, break/fix work on servers, storage, and network gear, and hands-on hardware tasks to keep critical IT infrastructure operational.

You will diagnose issues, perform replacements, coordinate with vendors, and maintain thorough records while adhering to safety and SLAs in a fast-paced data center environment.

Qualifications

• Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.
• Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.
• Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.
• Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.
• Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.
• Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.
• Ability to troubleshoot independently and follow technical procedures.
• Good communication, problem-solving, and documentation skills.
• Willingness to work 24/7 rotating shifts, including nights, weekends, and public holidays.
• Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.

Responsibilities

• Provide 24/7 on-site break/fix support for data center IT infrastructure.
• Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.
• Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.
• Carry out rack and stack activities, equipment installation, structured cabling, and connectivity testing.
• Respond to incidents and service requests within agreed Service Level Agreements (SLAs).
• Provide remote hands and smart hands support to customers and remote engineering teams.
• Conduct hardware diagnostics, equipment health checks, and preventive maintenance.
• Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.
• Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.
• Ensure compliance with data center safety, security, and operational procedures.

Skills

Server hardware

Networking

Troubleshooting

Rack & stack

SLA management

Education

Diploma/Degree in IT or related

Tools

Dell hardware

HPE equipment

Cisco devices

Lenovo hardware

Job description

ByteBridge Technology SDN BHD seeks a Data Center Engineer for on-site support in Kulai, Johor. The role involves 24/7 rotating shifts, break/fix work on servers, storage, and network gear, and hands-on hardware tasks to keep critical IT infrastructure operational.

You will diagnose issues, perform replacements, coordinate with vendors, and maintain thorough records while adhering to safety and SLAs in a fast-paced data center environment.