On-Site Security Systems Support Engineer

Twice Technologies Sdn Bhd; Puchong; On-site; MYR 56,000 - 89,000; Full time

Job summary

Twice Technologies Sdn Bhd is seeking a System Support Engineer for its Puchong-based team. This full-time role will interface with partners and customers to troubleshoot technical issues related to security products and ELV solutions.

The ideal candidate will possess strong problem-solving, communication, and learning mindset, with the ability to work independently and under pressure while delivering timely updates and maintaining stakeholder satisfaction.

Qualifications

• Positive attitude and able to work independently.
• Required language(s): English and Bahasa Malaysia.
• Must be Malaysian.
• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
• Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.
• Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.
• Must be willing to work at site (Iskandar Puteri, Johor)

Skills

English

Bahasa Malaysia

Customer service

Job description

Twice Technologies Sdn Bhd is seeking a System Support Engineer for its Puchong-based team. This full-time role will interface with partners and customers to troubleshoot technical issues related to security products and ELV solutions.

The ideal candidate will possess strong problem-solving, communication, and learning mindset, with the ability to work independently and under pressure while delivering timely updates and maintaining stakeholder satisfaction.