On-site NOC Shift Engineer: 24/7 Infra & Network Ops

Jones Lang LaSalle Incorporated; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Network Operation Centre (NOC) Shift Engineer to monitor and manage critical facility and network systems in Johor Bahru, Malaysia. The role requires handling incidents, changes, and documentation, with strong focus on on-call rotations and cross-team collaboration.

The position is on-site in Johor Bahru, Malaysia, with a 24/7 operational environment. A IT-related diploma or degree and at least 3 years of NOC or data centre experience are preferred.

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
• Experience: minimum of 3 years in a NOC or data centre environment.
• Experience with network monitoring tools and technologies e.g. ITIL.
• Familiarity with network hardware such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and root cause analysis.
• 24/7 operational environment, including on-call rotations.

Responsibilities

• Monitor and manage critical facility systems such as power, HVAC, and fire suppression.
• Incident Management: handle and manage network incidents, with escalation as needed.
• Change Management: participate in change processes with proper planning and testing.
• Collaborate with IT teams, engineers, admins, and vendors to resolve issues.
• Maintain network diagrams, configurations, and SOPs; document changes and resolutions.

Skills

Network monitoring

ITIL familiarity

Troubleshooting

Root cause analysis

On-call rotations

Education

Diploma/Degree in IT or CS

Tools

Routers & switches

Firewalls

Load balancers

Monitoring tools

Job description

Jones Lang LaSalle Incorporated is seeking a Network Operation Centre (NOC) Shift Engineer to monitor and manage critical facility and network systems in Johor Bahru, Malaysia. The role requires handling incidents, changes, and documentation, with strong focus on on-call rotations and cross-team collaboration.

The position is on-site in Johor Bahru, Malaysia, with a 24/7 operational environment. A IT-related diploma or degree and at least 3 years of NOC or data centre experience are preferred.