On-Duty Guest Experience and Operations Manager

Sheraton Hotels & Resorts; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Job summary

Marriott International in Kuala Lumpur seeks a Property Manager on Duty to oversee all hotel operations, ensure exceptional hospitality, and resolve guest or property issues. You will lead guest relations, manage daily MOD responsibilities, and coordinate across departments to maintain service standards.

The role requires strong leadership, dedication to guest satisfaction, and the ability to drive continuous improvement in a busy hotel environment in Malaysia.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Empowers employees to provide excellent customer service.

Skills

Guest relations

Leadership

Communication

Problem solving

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration

Job description

Marriott International in Kuala Lumpur seeks a Property Manager on Duty to oversee all hotel operations, ensure exceptional hospitality, and resolve guest or property issues. You will lead guest relations, manage daily MOD responsibilities, and coordinate across departments to maintain service standards.

The role requires strong leadership, dedication to guest satisfaction, and the ability to drive continuous improvement in a busy hotel environment in Malaysia.