On-Call Cloud Infra Support Engineer

Superpower X AI (Singapore) Technology Pte.; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Superpower X AI (Singapore) Technology Pte. seeks an experienced infrastructure support engineer to manage customer tickets end-to-end, onboard workloads on clusters, and diagnose job failures with clear root-cause analysis. The role emphasizes reliable SLA adherence and transparent customer updates.

You will monitor GPU/network/storage health, triage node faults, and collaborate with the network team on fabric issues. Proactively tune alerts, automate diagnostics, and drive incident reviews.

Qualifications

• 3+ years in infrastructure support, SRE or support engineering in a customer-facing, SLA-driven environment.
• Working knowledge of Kubernetes and/or Slurm: debug pods and jobs, read logs, follow runbooks.
• Experience with monitoring stacks such as Prometheus and Grafana.
• Scripting in Bash and Python.
• Ansible, Terraform or other infrastructure-as-code tools.
• Clear written communication: ticket notes should be understandable to engineers and customers.

Responsibilities

• Own customer tickets and channels end to end, within SLA, and keep customers informed until resolution.
• Onboard customers and run workloads on clusters: access, Slurm or Kubernetes jobs, containers, storage.
• Debug customer job failures and performance issues; explain root cause and next steps.
• Write incident updates and post-incident reports for affected customers.
• Monitor GPU, network, storage and node health across fleet; act on alerts.
• Triage GPU node faults using nvidia-smi, DCGM and system logs; isolate issues across GPU, NIC, firmware and server.
• Run InfiniBand/RoCE fabric diagnostics and work with the network team on issues.
• Drain, repair and return nodes to service; prepare evidence for vendor RMA.
• Lead or support incident response and perform root cause analysis on major incidents.
• Tune alerts for clear meaning and action; automate diagnostics and repetitive fixes.
• Feed recurring issues back to engineering.

Skills

Kubernetes/Slurm debugging

Monitoring Prometheus/Grafana

Bash/Python scripting

IaC (Ansible/Terraform)

Infrastructure/SRE experience (3+ yrs)

Clear written communication

Job description

Superpower X AI (Singapore) Technology Pte. seeks an experienced infrastructure support engineer to manage customer tickets end-to-end, onboard workloads on clusters, and diagnose job failures with clear root-cause analysis. The role emphasizes reliable SLA adherence and transparent customer updates.

You will monitor GPU/network/storage health, triage node faults, and collaborate with the network team on fabric issues. Proactively tune alerts, automate diagnostics, and drive incident reviews.