Senior Cloud Engineer

Singtel Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Singtel is seeking a Senior Cloud Engineer to ensure the reliability and performance of our cloud platforms across AWS, Azure and GCP. You will drive on-call incident response, automate operations, and collaborate with security, network and application teams to maintain compliance and resilience.

The ideal candidate has 3–6 years in cloud operations, hands-on cloud platform expertise, and strong scripting or automation skills.

Qualifications

• Hands-on experience with AWS, Azure or GCP and cloud operations.
• Knowledge of cloud networking, security and IAM.
• Experience with ITSM and on-call operations; scripting or automation.

Responsibilities

• Operate and maintain production cloud platforms across AWS/Azure/GCP to meet availability targets.
• Lead on-call rotations and manage high-severity cloud incidents with rapid recovery.
• Collaborate with cross-functional teams to improve resilience and automate runbooks.

Skills

AWS

Azure

GCP

Kubernetes

Automation

Security & IAM

Education

Bachelor's degree in IT or Engineering

Job description

Say HELLO to BIG Possibilities with Singtel!

Singtel is Asia's leading communications technology group, driven by innovation, digital transformation and the use of technology to create a more sustainable and connected future.

We are looking for a dedicated and highly motivated Senior Cloud Engineer to join our team. This role is responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The ideal candidate will bring strong hands-on cloud operations experience, sound incident-management judgement, and the ability to improve operational resilience through automation and continuous improvement.

Make an Impact by

Operate and maintain production cloud platforms across AWS and Azure to meet availability, performance, and operational-readiness targets for 24x7 support.

Participate in scheduled on-call rotations and lead high-severity or complex cloud incidents, driving service restoration within agreed SLAs and MTTR targets.

Coordinate incident response across cloud, network, security, and application teams, ensuring clear and timely stakeholder communication throughout recovery.

Perform root cause analysis, implement corrective and preventive actions, and reduce incident recurrence through structured problem and change management.

Improve operational resilience through automation, self-healing, alert optimization, Infrastructure-as-Code, and continuous improvement of runbooks and operational documentation.

Monitor, troubleshoot, and resolve complex cloud platform issues using logs, metrics, alerts, and relevant monitoring, logging, and alerting tools.

Ensure cloud operations comply with security, regulatory, governance, and change controls, including supporting audits, vulnerability remediation, IAM, and operational risk management.

Provide on-call guidance and escalation support to junior engineers, and share operational best practices and lessons learned across teams.

Assess and escalation major risks, outages, policy exceptions, architecture deviations, and high-risk or non-standard changes to the appropriate authority.

Skills for Success

Bachelor's degree in IT, Engineering, or equivalent practical experience, with 3–6 years of relevant cloud operations or infrastructure experience.

Hands-on experience with AWS, Azure, or GCP; cloud networking, security and IAM; ITSM and on-call operations; and scripting or automation. Infrastructure-as-Code testing, knowledge, and operations, Kubernetes/container experience, telco or regulated-environment experience, and relevant professional certifications are advantageous.

Strong communication, collaboration, presentation, and operational documentation skills.