Officer, Customer Service

Sime Darby Property Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property management company in Kuala Lumpur seeks a customer-focused individual to manage the information counter and assist with inquiries. The role involves handling lost and found services, responding to incidents, and supporting promotional events. Candidates should have relevant training and 1-2 years of experience as a Secretary or Office Administrator.

Qualifications

• Must provide excellent customer service and handle inquiries efficiently.
• Experience managing customer complaints and operating an information counter.
• Ability to support promotional activities and maintain facility hygiene.

Responsibilities

• Man the information counter, welcome customers, assist with inquiries.
• Manage lost and found services in the mall.
• Respond to injuries and accidents in the mall.
• Manage and monitor all common facilities, maintaining hygiene.
• Support marketing in promotional activities and event setup.
• Handle customer complaints and feedback.

Education

Relevant training or courses in Secretary and Administrative fields

At least 1-2 years of experience as a Secretary and Office Administrator

Job description

To support customers by providing helpful information, answering questions, and responding to complaints.

Job Responsibilities

• Man the information counter, welcome customers, assist with inquiries, and provide accurate information.
• Manage lost and found services in the mall.
• Respond to injuries and accidents in the mall.
• Manage and monitor all common facilities, including maintaining the hygiene of the first aid room, wheelchair, baby stroller, etc.
• Support the Marketing Communications department in promotional activities, campaigns, and events, including event setup and redemption.
• Handle customer complaints and feedback.

Education / Professional Qualifications

• Relevant training or courses in Secretary and Administrative fields.
• Possess at least 1-2 years of experience as a Secretary and Office Administrator.