Officer, Aircraft Services

Malaysia Airlines; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Malaysia Airlines is seeking an Officer, Aircraft Services to support ramp and baggage operations and coordinate activities with AeroDarat and vendors. The role ensures safety, on-time performance and SLA adherence in a high‑tempo environment at Kuala Lumpur.

The ideal candidate has 0–1 year experience and basic MS Office skills, with a clear command of English and Bahasa Malaysia. Willingness to attend mandatory regulatory training is expected as part of the role.

Qualifications

• SPM or SPMV with 0-1 year working experience.
• Average command of writing and spoken English and Bahasa Malaysia.
• Knowledge in MS Office application and PC literate.

Responsibilities

• Perform Ramp and Baggage Services activities for flight arrivals and departures according to SOPs and SLA to ensure operational excellence.
• Ensure availability of manpower, ground equipment and safety tools while complying with safety and SLA requirements.
• Maintain good relationships with third party customers (airport authority, regulatory body).
• Supervise loading activities according to LIR and precision timing.
• Locate delayed baggage and provide service recovery while complying with airline security requirements.

Skills

English proficiency

Bahasa Malaysia

Education

SPM / SPMV

Tools

MS Office

Job description

Job Title

Officer, Aircraft Services

Reports To

Duty Manager, Aircraft Services

Role Purpose

Perform Ramp and Baggage Services activities in accordance to SOP and responsible for smooth coordination of Ramp and Baggage Services activities performed by AeroDarat and Vendor as per customer airlines requirements (Malaysia Airlines and Foreign Airlines).

Key Accountability

• Responsible for smooth Ramp and Baggage Services activities for flight arrivals and departures according to standard operating procedures of Ground Operations Manual, Ground Handling Notices, Ramp Services Manual and Service Level Agreement (SLA) to ensure operation excellence (On time performance, zero short-shipment).
• Ensure availability of manpower to perform work, ground equipment and safety tools and comply with all safety, security and SLA requirement.
• Maintain good relationship with third party customers (airport authority, regulatory body).
• Supervise loading activities according to LIR and precision timing.
• To locate delayed baggage, and provide service recovery, to cascade and execute special (baggage and AVI) handling advise conformance to Airlines and security requirements.
• To perform baggage reconciliation as per airline security requirements.
• Ensure operation safety at all times - zero incident and accident at work.
• To report safety and security non-compliances to the immediate reporting manager.

Qualifications & Working Experience

SPM or SPMV with 0-1 year working experience.

Skills & Knowledge

• Average command of writing and spoken English and Bahasa Malaysia.
• Required to attend all regulatory and mandatory training as per AeroDarat Training Manual (TGM).
• Knowledge in MS Office application and PC literate.

Key Challenges

Deployment of manpower or equipment to perform Ramp and Baggage activities.