NOC (Internship)

Everbex; Batu Pahat; On-site; MYR 6,700 - 13,000; Full time

Benefits offered by this job

Mentorship from senior IT professionals

Opportunity for full-time position

Hands-on exposure to industry-leading tools

Job summary

A technology solutions provider in Batu Pahat is seeking a NOC Intern to gain hands-on experience in IT infrastructure monitoring and troubleshooting. The intern will work with the NOC team to ensure smooth operations for customer IT services and participate in learning about cybersecurity and cloud infrastructure. This role offers an opportunity for a full-time position based on performance and provides mentorship from senior professionals. Duration of the internship is 3 to 6 months.

Qualifications

• Assist in monitoring customer IT infrastructure.
• Identify alerts related to network and server performance.
• Provide basic L1 remote support to customers.
• Understanding of IT ticketing systems (e.g., Zoho Desk, ServiceNow) is a plus.
• Good communication and problem-solving skills.
• Ability to follow SOPs and escalate issues appropriately.
• Strong eagerness to learn and adapt to a fast-paced IT environment.

Responsibilities

• Monitor systems and analyze alerts.
• Generate daily, weekly, and monthly reports.
• Participate in training sessions on IT monitoring tools.
• Generate daily, weekly, and monthly reports on network and system health; review system logs for security and performance analysis.
• Participate in training sessions; assist in routine maintenance tasks and NOC daily operations to meet SLA commitments.

Skills

Basic knowledge of networking

Windows/Linux servers

Good communication skills

Problem-solving skills

Eagerness to learn

Adaptability

Education

Diploma/Bachelor’s degree in IT, Computer Science, Networking, Cybersecurity

Tools

PRTG

RMM

Zoho Desk

ServiceNow

Job description

NOC (Internship)

Batu Pahat, Malaysia | Posted on 01/01/2025

At Everbex Technologies, our mission goes beyond providing IT services — we’re here to empower businesses. We believe that when technology is simple, secure, and reliable, it becomes a true growth engine. That’s why we are passionate about helping businesses not just survive in today’s digital world, but thrive with confidence.

Job Description

As an NOC Intern, you will gain hands-on experience in ITinfrastructure monitoring, troubleshooting, and support in a liveenvironment. You will work closely with our NOC team to monitorsystems, analyze alerts, and ensure smooth operations for ourcustomers' IT services.

Network & System Monitoring

• Assist in monitoring customer IT infrastructure using tools.
  
• Identify and acknowledge alerts related to network, server, and application performance.
  
• Escalate incidents according to the company’s NOC escalation procedures.
  
• Log incidents and service requests in ticketing system.
  
• Perform initial troubleshooting for connectivity, server health, and system availability.
  
• Work with the L1 NOC team to analyze and resolve issues.
  

Technical Support Assistance

• Assist in providing basic L1 remote support to customers under supervision.
  
• Document troubleshooting steps and update the knowledge base.
  
• Help ensure that customer IT documentation is up-to-date.
  

Reporting & Documentation

• Generate daily, weekly, and monthly reports on network and system health.
  
• Assist in reviewing and maintaining system logs for security and performance analysis.
  

Process Improvement & Learning

• Participate in training sessions to learn about IT monitoring tools, cybersecurity, and cloud infrastructure.
  
• Assist in routine maintenance tasks such as software updates and patch management.
  
• Support NOC daily operations by ensuring SLA commitments are met.
  

Requirements

• Education: Diploma/Bachelor’s degree in IT, Computer Science, Networking, Cybersecurity, or a related field.
  

Technical Skills:

• Basic knowledge of networking, Windows/Linux servers, and IT systems.
  
• Familiarity with monitoring tools like PRTG, RMM, or similar is a plus.
  
• Understanding of IT ticketing systems (e.g., Zoho Desk, ServiceNow) is a plus.
  

Soft Skills:

• Good communication and problem-solving skills.
  
• Ability to follow standard operating procedures and escalate issues appropriately.
  
• Strong eagerness to learn and adapt to a fast-paced IT environment.
  

Other Requirements:

• Must be able to work on a shift-based schedule (if applicable).
  
• Internship duration: 3 to 6 months.
  
• Based in Batu Pahat, Johor.
  
• Real-world experience in a live IT operations center.
  
• Hands-on exposure to network monitoring, IT troubleshooting, and security best practices.
  
• Training on industry-leading tools.
  
• Mentorship and career guidance from senior IT professionals.
  
• Opportunity for a full-time position upon excellent performance.