Night Front Office Leader - Pre-Opening

Hilton; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hilton Kuala Lumpur is seeking a dedicated Night Manager to support the Front Office Manager in overseeing all night-time Front Office operations. You will lead the Welcome Desk and Guest Relations, ensuring a warm welcome and seamless guest experiences across late-night arrivals, check-ins, and VIP services.

The role requires strong English communication, interpersonal skills, and the ability to manage guest issues with tact.

Qualifications

• Reads, writes and speaks English to communicate with guests and team members.
• Handles internal and external customers with patience, tact and diplomacy.
• Strong interpersonal skills to ensure guest satisfaction.
• Good mathematical comprehension for hotel operations.
• Well-organized with supervisory capabilities.
• Maintains composure and efficiency under pressure during busy periods.

Responsibilities

• Oversee Front Office operation during night shift and ensure hotel standards are met.
• Provide warm, professional welcome to guests including late arrivals and VIPs.
• Ensure smooth check-in/check-out and respond promptly to guest requests.
• Monitor guest satisfaction and manage complaints with effective follow-up.
• Act as primary management contact during night and make decisions in absence of seniors.
• Coordinate with other departments to resolve overnight guest needs.
• Maintain cash handling, billing, deposits and payments per policies.
• Promote hotel facilities and services to maximize guest satisfaction and revenue.
• Lead, coach and support Front Office and Guest Services team at night.
• Prepare comprehensive handover for morning team with feedback and issues.
• Ensure compliance with health, safety, and security procedures.

Skills

English proficiency

Customer service skills

Interpersonal skills

Mathematical competence

Organizational skills

Stress management

Proactive mindset

Job description

Hilton Kuala Lumpur is seeking a dedicated Night Manager to support the Front Office Manager in overseeing all night-time Front Office operations. You will lead the Welcome Desk and Guest Relations, ensuring a warm welcome and seamless guest experiences across late-night arrivals, check-ins, and VIP services.

The role requires strong English communication, interpersonal skills, and the ability to manage guest issues with tact.