Network Engineer

ANCILE Solutions; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a Network Engineer to design, deploy, configure, troubleshoot and maintain enterprise network infrastructure for customers in Malaysia. You will work closely with sales, project managers, vendors and customers to deliver reliable and secure network solutions.

The role requires hands-on experience with Cisco technologies, Meraki, firewalls and VPNs, plus willingness to travel for site visits and project deployments.

Qualifications

• Diploma or Bachelor's Degree in Computer Science, IT, Networking, Engineering or related field.
• 2–5 years of network engineering experience preferred.
• Strong hands-on experience with enterprise networking equipment.
• Willing to travel to customer sites.

Responsibilities

• Design, implement and maintain enterprise network infrastructure based on customer requirements.
• Configure and deploy network equipment including switches, routers, wireless access points and network security appliances.
• Develop network solutions in accordance with BOMs and project specifications.
• Assist Pre-Sales Engineers in validating proposed network designs and solutions.
• Perform network assessments and site surveys as required.

Skills

Network engineering

Troubleshooting

Customer-facing

Documentation

Education

Diploma or Bachelor's Degree in CS/IT/Networking/Engineering

Tools

Cisco

Cisco Meraki

Fortinet

HPE Aruba

VPN

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a technically capable and customer-oriented Network Engineer to join our System Integration team.

The Network Engineer will be responsible for the design, implementation, configuration, troubleshooting and maintenance of enterprise network infrastructure for customers. The role involves working closely with Sales, Pre-Sales Engineers, Project Managers, vendors and customers to deliver reliable and secure network solutions.

The successful candidate should have practical experience in enterprise networking and be comfortable working with technologies such as Cisco, Cisco Meraki, firewalls, wireless networks, routing, switching, VLANs, VPNs and network security.

The role will involve both project implementation and technical support, including customer site visits, network deployment, troubleshooting and post-implementation support.

• Design, implement and maintain enterprise network infrastructure based on customer requirements.
• Configure and deploy network equipment including switches, routers, wireless access points and network security appliances.
• Develop network solutions in accordance with approved designs, Bills of Materials (BOM) and project specifications.
• Assist Pre-Sales Engineers in validating proposed network solutions and technical designs.
• Participate in technical discussions with customers and provide recommendations based on best practices.
• Perform network assessments and site surveys when required.
• Ensure network implementations comply with customer requirements and industry best practices.

2. Network Configuration

Configure and troubleshoot enterprise networking technologies including:

• Layer 2 and Layer 3 switching
• VLANs and trunking
• STP / RSTP
• Inter-VLAN routing
• Static and dynamic routing
• OSPF
• DHCP
• DNS
• NAT
• ACL
• QoS
• Link aggregation / EtherChannel
• IPv4 / IPv6
• WAN connectivity
• VPN
• Wireless LAN
• Network redundancy and high availability

Hands-on experience with Cisco technologies will be highly valued.

Responsibilities may include:

• Cisco Catalyst switches
• Cisco Meraki switches and wireless
• Cisco wireless solutions
• Cisco DNA / network management platforms
• Cisco firewalls / security solutions
• HPE / Aruba networking
• Network access control
• Firewall policies and security rules
• Site-to-site and remote-access VPN
• Basic cybersecurity best practices

4. Project Deployment & Implementation

• Participate in customer IT infrastructure projects from planning through implementation.
• Perform installation, configuration and commissioning of network equipment.
• Conduct pre-installation checks and site readiness assessments.
• Coordinate with customers, contractors and vendors during implementation.
• Perform equipment staging and configuration before deployment.
• Execute network migration, upgrade and replacement activities.
• Minimize service disruption during network implementation and migration.
• Conduct testing and validation after implementation.
• Support User Acceptance Testing (UAT) and project handover.

5. Network Troubleshooting & Technical Support

• Diagnose and resolve network connectivity, performance and configuration issues.
• Troubleshoot LAN, WAN, wireless and Internet connectivity problems.
• Analyse network logs, packet captures and monitoring information where required.
• Troubleshoot routing, switching, VLAN, DHCP, DNS and VPN issues.
• Troubleshoot firewall and security policy-related connectivity issues.
• Perform root-cause analysis for recurring network problems.
• Provide remote and onsite technical support.
• Escalate complex issues to senior engineers, vendors or manufacturers when necessary.
• Ensure incidents are resolved within agreed service levels.

6. Network Monitoring & Maintenance

• Monitor customer network infrastructure and identify potential issues.
• Perform preventive maintenance and health checks.
• Review network performance and identify capacity or performance concerns.
• Perform firmware and software upgrades where required.
• Maintain network availability and reliability.
• Recommend improvements, upgrades and technology refreshes to customers.
• Assist in maintaining network security and operational best practices.

7. Network Documentation

Prepare and maintain accurate technical documentation, including:

• Network topology diagrams
• Logical and physical network diagrams
• VLAN documentation
• Firewall rule documentation
• Configuration backups
• Implementation and migration plans
• Method of Procedure (MOP)
• Standard Operating Procedures (SOP)
• Test and commissioning reports

Ensure all documentation is updated following changes or project completion.

• Communicate effectively with customers regarding technical matters.
• Attend customer meetings and technical discussions when required.
• Explain technical issues and solutions in a clear and understandable manner.
• Provide progress updates during implementation and troubleshooting activities.
• Maintain a professional relationship with customers.
• Understand customer business requirements and translate them into practical technical solutions.
• Represent the company professionally at customer sites.
• Work with technology vendors, distributors and technical support teams.
• Open and manage vendor technical support cases where required.
• Coordinate troubleshooting and replacement of faulty equipment.
• Participate in vendor training, technical workshops and certification programs.
• Keep up to date with new networking technologies and product releases.
• Assist the sales and pre-sales teams with technical information when required.

10. Technical Support for Sales & Pre-Sales

• Assist the Sales and Pre-Sales teams with technical requirements.
• Participate in customer technical presentations and demonstrations.
• Provide technical input for proposals and tenders.
• Review technical specifications and Statements of Work (SOW).
• Assist with preparation of technical BOMs.
• Conduct Proof of Concept (POC) activities where required.
• Assist in solution sizing and equipment selection.

11. Project Handover & Post-Implementation Support

• Ensure completed projects are properly documented and handed over to the support team.
• Conduct knowledge transfer to internal technical teams.
• Provide post-implementation support during the warranty period.
• Assist in resolving issues identified after project deployment.

Key Technologies

The candidate should have practical knowledge of some or most of the following:

Networking

• HPE / Aruba
• Layer 2 / Layer 3 switching
• Routing and switching
• OSPF
• VLAN / STP
• DHCP / DNS
• QoS
• IPv4 / IPv6

Security

• Fortinet
• Cisco security solutions
• Firewall configuration
• VPN
• ACL
• Network security fundamentals

Network Management

• SNMP
• Syslog
• Network performance monitoring

Candidate Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Networking, Engineering or a related field.
• 2–5 years of experience in network engineering, system integration or IT infrastructure is preferred.
• Strong hands-on experience with enterprise networking equipment.
• Practical experience in Cisco networking will be an advantage.
• Experience with network implementation and troubleshooting.
• Experience working in an IT System Integrator, Managed Service Provider, VAR or technology vendor environment is preferred.
• Good understanding of TCP/IP networking.
• Strong troubleshooting and problem-solving skills.
• Good documentation and technical writing skills.
• Good communication and customer-facing skills.
• Able to work independently and as part of a project team.
• Willing to travel to customer sites when required.
• Willing to work outside normal business hours for scheduled maintenance or migration activities.
• Possess a valid driving licence.

Preferred Certifications

Candidates with the following certifications will have an advantage:

• Cisco Meraki certifications
• Fortinet NSE / FCP certifications
• HPE Aruba certifications
• CompTIA Network+
• CompTIA Security+
• Other relevant networking or cybersecurity certifications

Certifications are preferred but practical hands-on experience will also be highly valued.

Key Performance Indicators (KPIs)

The Network Engineer may be measured based on:

• Successful completion of network implementation projects
• Project delivery within agreed timelines
• Network availability and reliability
• Incident response and resolution time
• Number of recurring issues successfully eliminated
• Accuracy and completeness of technical documentation
• Successful project handover
• Compliance with implementation procedures
• Vendor certification and technical competency development
• Quality of network configuration and deployment
• Ability to support pre-sales and technical proposals
• Network configuration and troubleshooting
• Routing and switching
• Network security
• Wireless networking
• Systematic troubleshooting methodology

Project

• Implementation planning
• Migration planning
• Change management
• Testing and commissioning

Customer

• Professional conduct
• Ability to explain technical matters clearly

Personal

• Analytical and logical thinking
• Problem-solving mindset
• Self-motivated
• Responsible and accountable
• Willing to learn new technologies
• Able to work under pressure
• Team player

Reporting Structure

Reports to: Network Engineering Manager / Technical Manager / Project Manager

Works closely with:

• Pre-Sales Engineers
• Security Engineers
• Project Managers
• Procurement Team
• Vendors and Distributors
• Customer IT Teams

Overall Objective of the Position

The primary objective of the Network Engineer is to successfully design, deploy, configure, troubleshoot and maintain reliable and secure network infrastructure for customers while ensuring projects are delivered professionally, within scope and according to agreed timelines.

The Network Engineer is expected to take technical ownership of assigned projects and support activities from:

The role should also contribute technical expertise to the company's pre-sales, solution development and customer engagement activities.