Network Engineer

Private Advertiser; Petaling Jaya; On-site; MYR 47,000 - 87,000; Full time

Job summary

Private Advertiser in Malaysia seeks an operations professional to monitor SCADA systems around the clock, verify alarms and troubleshoot DSR/SSR and network issues. The role involves fault analysis, incident management and coordination with multiple technical teams to ensure rapid restoration and SLA compliance.

Responsibilities include managing incident tickets, supporting maintenance activities, preparing daily reports, and driving improvements to SOPs and troubleshooting guidelines.

Responsibilities

• Monitor SCADA communication equipment health status, performance and availability on a 24×7 basis, identify abnormalities and take necessary actions.
• Perform alarm verification and remote troubleshooting for DSR, SSR and network connectivity issues.
• Monitor and analyse faults, identify recurring issues and take appropriate actions to minimize service disruption.
• Support Major Breakdown events, including fault investigation, troubleshooting and service restoration monitoring.
• Escalate unresolved issues to L2 support, Engineering, Telco Service Providers or relevant technical teams and follow up until resolution.
• Coordinate incident resolution with TTOM/DA, RO, FE, Engineering and other relevant stakeholders.
• Create, update and manage incident tickets, including fault tracking and reporting until closure.
• Monitor outstanding incidents and follow up on rectification activities to ensure timely resolution within SLA targets.
• Support planned maintenance, equipment replacement and field activities through remote monitoring and connectivity verification.
• Prepare daily operational reports, incident summaries and equipment availability reports.
• Execute communications on periodic basis to relevant stakeholders.
• Provide timely incident notifications, status updates and restoration progress to relevant stakeholders.
• Review and verify SLA performance reports submitted by vendors to ensure data accuracy, compliance with SLA targets and proper reporting of service performance.
• Ensure proper shift handover of outstanding incidents, ongoing issues and pending actions.
• Support operational improvements, automation initiatives and updates to SOPs, troubleshooting guidelines and work procedures.

Job description

• Monitor SCADA communication equipment health status, performance and availability on a 24×7 basis, identify abnormalities and take necessary actions.
• Perform alarm verification and remote troubleshooting for DSR, SSR and network connectivity issues.
• Monitor and analyse faults, identify recurring issues and take appropriate actions to minimize service disruption.
• Support Major Breakdown events, including fault investigation, troubleshooting and service restoration monitoring.
• Escalate unresolved issues to L2 support, Engineering, Telco Service Providers or relevant technical teams and follow up until resolution.
• Coordinate incident resolution with TTOM/DA, RO, FE, Engineering and other relevant stakeholders.
• Create, update and manage incident tickets, including fault tracking and reporting until closure.
• Monitor outstanding incidents and follow up on rectification activities to ensure timely resolution within SLA targets.
• Support planned maintenance, equipment replacement and field activities through remote monitoring and connectivity verification.
• Prepare daily operational reports, incident summaries and equipment availability reports.
• Execute communications on periodic basis to relevant stakeholders.
• Provide timely incident notifications, status updates and restoration progress to relevant stakeholders.
• Review and verify SLA performance reports submitted by vendors to ensure data accuracy, compliance with SLA targets and proper reporting of service performance.
• Ensure proper shift handover of outstanding incidents, ongoing issues and pending actions.
• Support operational improvements, automation initiatives and updates to SOPs, troubleshooting guidelines and work procedures.