MYS CTSM KL - Custody Operations Asset Servicing Senior Supervisor

Citi; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Citi in Malaysia seeks an Asset Servicing Sr Supv to lead a medium-sized team and oversee Corporate Action processing. You’ll ensure timely, accurate reconciliations, guide staff, and drive efficiency and service quality within the unit.

Strong communication and supervisory skills are required to coordinate with related teams, manage performance evaluations, and implement process improvements while safeguarding Citi’s reputation.

Qualifications

• 2-5 years relevant experience
• Bachelor's/University degree or equivalent experience

Responsibilities

• Manage reconciling and processing positions related to Corporate Action events
• Oversee revisions of communications, notifications and postings for Corporate Action or Proxy events
• Supervise a small team consisting of support staff
• Delegate and supervise straightforward tasks
• Recommend personnel actions such as hiring, discipline, performance evaluations and promotions
• Create and monitor metrics for the team and overall operating efficiency
• Apply knowledge of technical and professional principles to team objectives
• Ensure quality and service, troubleshoot escalated issues and close them
• Identify opportunities for process improvements and controls
• Train staff on new procedures or technology
• Build and maintain business relationships
• Find opportunities to reduce expenses
• Assess risk in business decisions and ensure compliance with laws and Citi policies

Skills

Leadership

Team supervision

Corporate Actions

Process improvement

Education

Bachelor's degree

Job description

The Asset Servicing Sr Supv provides leadership and supervisory responsibility for medium-sized operational/administrative team(s) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. Including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Supervises a small team consisting of support staff
• Delegates and supervises straightforward tasks
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination
• Creates and monitors appropriate metrics for the team managed
• Supervises overall operating efficiency
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Supervises the quality and service of self and others; network/navigate within the organization in order to troubleshoot escalated issues and bring appropriate closure
• Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures
• Trains staff on new procedures or technology enhancements
• Creates, develops and maintains business relationships
• Finds opportunities to reduce expenses
• Applies basic understanding of how own area integrates within own subject area
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Direct impact by ensuring the quality of tasks provided by self and others on team are completed
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
• May act as backup for manager and perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years relevant experience

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Operations - Transaction Services

Job Family:

Asset Servicing

Time Type:

Full time

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