MYS CTSM - Custody Operations Asset Servicing Senior Supervisor

Citigroup Inc.; Kuala Lumpur; On-site; MYR 75,000 - 95,000; Full time

Benefits offered by this job

Health and mental well-being programs

Expanded Paid Parental Leave

Learning and development resources

Job summary

Citigroup Inc. is looking for a Custody Asset Servicing Senior Supervisor in Kuala Lumpur. The role requires managing Corporate Action processes and supervising a small team.

Candidates should have 5-6 years of relevant experience in Custody Operations, strong MS Office skills, and knowledge of various investment instruments. The position is hybrid and includes benefits focused on employee well-being and professional development.

Qualifications

• 5-6 years of relevant experience in Custody Operations.
• Demonstrated working knowledge of technical and professional principles related to the business.
• Willing to extend working hours and work on Malaysia public holidays.

Responsibilities

• Manage reconciling and processing positions related to Corporate Action events.
• Supervise a team of support staff.
• Identify opportunities for process improvement and implement procedures.

Skills

Custody operations experience

Intermediate MS Office skills

Knowledge of investment instruments

Team collaboration

Adaptability to work on public holidays

Education

Bachelor’s degree or equivalent experience

Job description

Job Title

Custody Asset Servicing Senior Supervisor (Hybrid) – Internal Job Title: Custody Asset Servicing Sr Supv – C11

Location

Kuala Lumpur, Malaysia

Responsibilities

• Manage reconciling and processing positions related to Corporate Action events.
• Handle revisions of communications, notifications and facilitate postings for Corporate Action or Proxy events.
• Supervise a small team of support staff.
• Delegate and supervise straightforward tasks.
• Recommend personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination.
• Create and monitor appropriate metrics for the managed team.
• Supervise overall operating efficiency.
• Apply working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives.
• Supervise the quality and service of self and others; navigate within the organization to troubleshoot escalated issues and close them appropriately.
• Identify opportunities for process improvement, service or technology enhancements, control deficiencies and implement appropriate procedures.
• Train staff on new procedures or technology enhancements.
• Create, develop and maintain business relationships.
• Find opportunities to reduce expenses.
• Apply basic understanding of how own area integrates within subject matter.
• Make evaluative judgments to solve problems based on factual information; resolve problems by identifying and selecting solutions through technical experience and guided precedents.
• Ensure quality of tasks completed by self and others on the team.
• Exchange ideas and information concisely and logically with tact and sensitivity to audience diversity.
• May act as backup for manager and perform other duties as assigned.
• Assess risk when business decisions are made with consideration for the firm’s reputation, safeguarding Citi, its clients and assets, driving compliance with applicable laws, policies and regulations, applying ethical judgment, and escalating, managing and reporting control issues with transparency, while supervising and creating accountability.

Qualifications & Skills

• 5–6 years of relevant experience in Custody Ops.
• Willing to work on Malaysia public holidays, extended working hours, and early shift if required.
• Prior work experience in a related job that provides basic knowledge of activities, policies, and procedures of the area.
• Intermediate MS Office skills.
• Demonstrated working knowledge of technical and professional principles and concepts related to the business.
• Knowledge of multiple types of investment instruments including equity securities, fixed income, and asset‑backed securities.
• Proven success as a team player.
• Bachelor’s degree or equivalent experience.
• Able to work on Malaysia public holiday.

Benefits & Programs

• Citi provides programs and services for physical and mental well‑being including telehealth options, health advocates, confidential counseling and more (coverage varies by country).
• Expanded Paid Parental Leave Policy includes Citi employees worldwide.
• Access to learning and development resources to broaden and deepen skills and knowledge.
• Programs that help employees balance work and life.

Equal Employment Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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