Multilingual Live Chat Agent — Fast, Professional Support

Envision Talent Sdn Bhd; Selangor; On-site; MYR 39,000 - 84,000; Full time

Job summary

Jora Malaysia is seeking a Live Chat Customer Service Executive to support customers through online chat platforms. You will deliver accurate information, resolve issues efficiently, and maintain a positive and professional brand image while meeting service KPIs.

Requirements include fluency in English, Mandarin, and Malay (written); strong typing and communication skills. Fresh graduates are welcome; 1–2 years in Customer Service or related roles preferred.

Qualifications

• Proficient in English, Mandarin, and Malay (written); fluency in English and Mandarin is preferred.
• Strong typing skills with good grammar and spelling.
• Capable of handling multiple live chat sessions simultaneously.
• Patient, calm, and able to manage challenging customers professionally.
• Basic computer literacy and comfortable using online systems.
• 1–2 years of experience in Customer Service, Telemarketing, or Sales; fresh graduates welcome to apply.

Responsibilities

• Provide high-quality customer support via live chat and other online platforms in a timely and professional manner.
• Handle customer inquiries, identify issues, and deliver effective resolutions in accordance with company policies, SOPs, and compliance guidelines.
• De-escalate challenging situations calmly and elevate complex cases to the relevant departments when necessary.
• Maintain accurate and up-to-date records of customer interactions and case resolutions in the system.
• Maintain a professional, polite, and positive tone in all customer interactions to uphold the company’s brand image.
• Collaborate closely with team leaders and colleagues to ensure smooth daily operations and service continuity.

Skills

English

Mandarin

Malay

Typing skills

Communication

Multitasking

Interpersonal skills

Job description

Jora Malaysia is seeking a Live Chat Customer Service Executive to support customers through online chat platforms. You will deliver accurate information, resolve issues efficiently, and maintain a positive and professional brand image while meeting service KPIs.

Requirements include fluency in English, Mandarin, and Malay (written); strong typing and communication skills. Fresh graduates are welcome; 1–2 years in Customer Service or related roles preferred.