Airline Customer Support Pro — Multilingual & Fast-Paced

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 34,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Representative to support Singapore and Malaysia markets from Kuala Lumpur. The role involves assisting customers through phone, live chat, and email, delivering timely and professional responses to enquiries across multiple channels.

Key requirements include strong English communication, adaptability, and the ability to work in a fast-paced environment. On-site position at Sunway Visio Tower, Kuala Lumpur, with shifts and rotation as described.

Qualifications

• Good communication skills in English.
• Experience in customer service is an advantage.
• Ability to communicate professionally across channels (phone, chat, email).
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond promptly to customer enquiries via phone, live chat and email.
• Provide accurate information and appropriate assistance.
• Handle customer concerns professionally and offer suitable solutions.
• Escalate complex cases to internal teams when needed.
• Maintain professional customer service standards.

Skills

English communication

Multichannel support

Problem-solving

Team collaboration

Job description

Jora Malaysia is seeking a Customer Service Representative to support Singapore and Malaysia markets from Kuala Lumpur. The role involves assisting customers through phone, live chat, and email, delivering timely and professional responses to enquiries across multiple channels.

Key requirements include strong English communication, adaptability, and the ability to work in a fast-paced environment. On-site position at Sunway Visio Tower, Kuala Lumpur, with shifts and rotation as described.