Multilingual Call Center Agent | Customer Care Expert

MatchLink

Selangor

On-site

MYR 28,000 - 42,000

Full time

4 days ago

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Benefits offered by this job

Annual leave

Medical leave

EPF/SOCSO

Commission

Job summary

MatchLink in Petaling Jaya, Selangor is seeking a proactive Call Center Agent to handle inbound and outbound calls, deliver accurate information, and resolve customer queries. Fresh graduates are welcome.

You will work closely with the Customer Service Team to meet service levels, maintain data in MS Office, and contribute to ongoing process improvements. English, Bahasa Malaysia, and Mandarin skills are valued.

Qualifications

Proficiency in English, Bahasa Malaysia and Mandarin is an advantage.
At least 1 year of experience in a call center environment handling inbound/outbound calls.
Candidate possesses at least a SPM or above.
Fresh graduates are also encouraged to apply.
Good problem-solving skills and resourceful.
Excellent interpersonal and strong communication skills.
Able to multitask.
Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Word.
Good communication skills.
Immediate starter. Able to work in Petaling Jaya, Selangor.

Responsibilities

Attend to all inbound and perform outbound calls as assigned.
Ensure complete follow through on all customer queries, investigation and feedback.
Participates in customer satisfaction improvement and call quality initiatives.
Assist the Customer Service Team Lead/Senior Supervisor with call center administrative tasks as assigned.
Supports the call center by proactively suggesting business improvement ideas.
Participate in training, meetings and events conducted by department and company. (if needed)