Multichannel Customer Success & Support Specialist

Jack Studio Marketing Sdn Berhad; George Town; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

EPF (Employees Provident Fund)

SOCSO (Social Security Organisation)

Medical Leave

Public Holiday Entitlement

Performance / KPI Incentive where-app.

Other benefits according to company政策

Job summary

Jack Studio Marketing Sdn Berhad is seeking a Customer Service Executive to handle inquiries across phone, WhatsApp, social media and e-commerce platforms, providing accurate product information and tracking orders.

You will assist with order placement, exchanges, returns and refunds, follow up on issues until resolved, and coordinate with Sales, Warehouse, E-commerce and Logistics to keep customers satisfied.

Qualifications

• Experience handling customer enquiries through multiple channels.
• Ability to provide accurate product information and resolve issues.
• Familiar with order placement, tracking, exchanges, returns and refunds.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer enquiries through phone, WhatsApp, social media, e-commerce and other channels.
• Provide accurate information on products, prices, promotions, stock availability and order status.
• Assist customers with order placement, tracking, exchanges, returns and refunds.
• Handle customer complaints professionally and provide appropriate solutions.
• Follow up on customer issues until they are properly resolved.
• Coordinate with Sales, Warehouse, E-commerce, Logistics and Outlet teams to resolve issues.
• Assist customers with product information and recommend suitable products when required.
• Monitor and respond to customer messages within required response time.
• Maintain records of customer enquiries, complaints, returns and resolutions.
• Identify recurring customer issues and report them to Supervisor or Management.

Skills

Customer service

Communication

Problem solving

Team coordination

Job description

Jack Studio Marketing Sdn Berhad is seeking a Customer Service Executive to handle inquiries across phone, WhatsApp, social media and e-commerce platforms, providing accurate product information and tracking orders.

You will assist with order placement, exchanges, returns and refunds, follow up on issues until resolved, and coordinate with Sales, Warehouse, E-commerce and Logistics to keep customers satisfied.