Multichannel Customer Success Executive

ParcelDaily; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

ParcelDaily in Malaysia (Petaling Jaya) is looking for a Customer Service Associate to handle inquiries from multichannel sources including WhatsApp, calls, emails, and Livechat, delivering Total Service to our valued customers while maintaining in-depth knowledge of products, services, and policies.

The role requires staying informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate, updating clients on each progress, and advising customers on

Responsibilities

• Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
• Provide "Total Service" to our value customers.
• Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
• Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
• Responsible to update respective clients on each progress.
• Advising customer on shipment arriv...

Job description

ParcelDaily in Malaysia (Petaling Jaya) is looking for a Customer Service Associate to handle inquiries from multichannel sources including WhatsApp, calls, emails, and Livechat, delivering Total Service to our valued customers while maintaining in-depth knowledge of products, services, and policies.

The role requires staying informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate, updating clients on each progress, and advising customers on