Senior Customer Experience & Sales Lead

INFINITY COSMIC SDN BHD; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

Petico.my is seeking an experienced Customer Service Executive in Malaysia to join our team. The role involves handling inquiries across WhatsApp, live chat, and marketplaces, resolving issues, and proactively converting enquiries into sales.

You will manage product information, promotions, and order status while maintaining high response rates and professional communication. The ideal candidate is customer-focused, detail-oriented, and able to work independently in a fast-paced e-commerce

Qualifications

• 2–4+ years of relevant customer service experience.
• Strong communication and interpersonal skills.
• Must be able to reply to Chinese-speaking customers.
• Excellent problem-solving and complaint-handling abilities.

Responsibilities

• Handle incoming customer enquiries across channels professionally and promptly.
• Convert enquiries into sales where appropriate.
• Respond to product information, orders, deliveries and refunds inquiries.
• Investigate cases and coordinate with internal teams to resolve issues.

Skills

Customer service

Communication

Sales conversion

Multitasking

Attention to detail

Job description

Petico.my is seeking an experienced Customer Service Executive in Malaysia to join our team. The role involves handling inquiries across WhatsApp, live chat, and marketplaces, resolving issues, and proactively converting enquiries into sales.

You will manage product information, promotions, and order status while maintaining high response rates and professional communication. The ideal candidate is customer-focused, detail-oriented, and able to work independently in a fast-paced e-commerce