Multi-Cloud Service Operations Specialist

APU; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Job summary

APU is seeking an IT Systems Administrator to manage multi‑cloud environments (AWS/Azure/GCP) and on‑prem infrastructure. The role focuses on provisioning, automation, monitoring, and incident response to ensure reliable service delivery.

You will work closely with Helpdesk and DevOps teams. The ideal candidate has 1+ year of cloud/sysadmin experience, familiarity with ITIL/ITSM, and hands‑on skills with scripting and automation.

Qualifications

• Diploma or Bachelor’s in IT/CS or related field.
• Minimum 1 year experience in systems/cloud administration.
• Experience managing AWS/Azure/GCP and on‑prem infra.
• Familiar with ITIL/ITSM concepts.

Responsibilities

• Administer and support systems across AWS, Azure, GCP, and on‑premises environments.
• Maintain Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper‑V), and SAN/NAS storage.
• Deploy and maintain cloud services (VMs, storage, load balancers, containers) using infrastructure‑as‑code (IaC).
• Monitor end‑to‑end service health and availability using unified observability platforms.
• Implement self‑healing automation, event‑driven response, and automated ticketing for incidents and outages.
• Align service operations with ITIL/ITSM best practices and provide Tier 2/3 support.

Skills

Multi-cloud platforms

Systems administration

Automation scripting

Education

Diploma/Bachelor's degree in IT/CS

Tools

ServiceNow

Jira Service Management

Freshservice

PowerShell

Bash

Python

Job description

APU is seeking an IT Systems Administrator to manage multi‑cloud environments (AWS/Azure/GCP) and on‑prem infrastructure. The role focuses on provisioning, automation, monitoring, and incident response to ensure reliable service delivery.

You will work closely with Helpdesk and DevOps teams. The ideal candidate has 1+ year of cloud/sysadmin experience, familiarity with ITIL/ITSM, and hands‑on skills with scripting and automation.