Mortgage Specialist

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 36,000 - 51,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Puchong is seeking a Mortgage Specialist to originate and manage mortgage business for retail customers. You will guide clients through the end-to-end process, assess needs, and present suitable financing solutions.

The role requires engagement with property agents and partners, delivering high-quality service while meeting sales and service targets in a fast-paced banking environment.

Qualifications

• Experience with home financing products and credit assessment basics.
• Experience in prospecting, sales activities, and building relationships with agents and partners.
• Understanding of interest rates, repayment structures, and banking operations.
• Strong communication and problem-solving skills with ethical advisory approach.

Responsibilities

• Originate and manage mortgage business for retail customers.
• Assess home financing needs and recommend suitable products.
• Guide customers through end-to-end mortgage process and ensure compliance.
• Maintain records, monitor loan pipelines, and meet sales targets.

Skills

Mortgages

Mortgage Marketing

Finance

Customer Service

Education

Finance Degree

Banking Diploma

Job description

Company Description

Alliance Bank Malaysia Berhad is a dynamic, integrated banking group that provides end-to-end financial solutions across consumer, business, Islamic banking, and stockbroking services. With over five decades of experience serving the financial community, the bank reaches customers nationwide through retail branches, Privilege Banking Centres, Islamic Banking Centres, Business Centres, direct marketing offices, and digital channels such as mobile and Internet banking. Its principal subsidiaries, Alliance Bank Malaysia Berhad and Alliance Islamic Bank Berhad, deliver accessible and comprehensive financial products to a broad customer base. Alliance Bank and Alliance Islamic Bank are members of PIDM, reflecting their commitment to customer protection and regulatory compliance. The bank continues to innovate and grow, offering opportunities for talent to develop within a well-established financial institution.

Role Description

This full-time, on-site Mortgage Specialist role is based in Puchong and focuses on originating and managing mortgage business for retail customers. Day-to-day responsibilities include engaging potential customers, assessing their home financing needs, and recommending suitable mortgage products and solutions. The Mortgage Specialist will guide customers through the end-to-end mortgage process, including application, documentation, eligibility assessment, and loan approval follow-up, while ensuring compliance with internal policies and regulatory requirements. The role also involves managing relationships with property agents and other business partners, participating in mortgage marketing initiatives, and meeting sales and service targets. Ongoing activities include maintaining accurate records, monitoring loan pipelines, and delivering a high standard of customer service and professional advice.

Qualifications

• Candidates should possess skills in Mortgages and Mortgage Lending, including knowledge of home financing products, credit assessment basics, and regulatory guidelines.
• Candidates should possess skills in Mortgage Marketing, with experience in prospecting, sales activities, and building relationships with property agents and business partners.
• Candidates should possess skills in Finance, including understanding of interest rates, repayment structures, risk considerations, and general banking operations.
• Candidates should possess strong Customer Service skills, including clear communication, active listening, problem solving, and the ability to provide professional, ethical advice.
• Relevant qualifications such as a diploma or degree in Finance, Banking, Business, or a related field are beneficial, along with prior experience in mortgage sales or retail banking.
• Ability to work towards sales targets, collaborate with branch and product teams, and adapt to a fast-paced environment; proficiency in basic computer and digital banking tools is an advantage.