Moderation & Content Trust Specialist

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Malaysia; On-site; MYR 48,000 - 78,000; Full time

Job summary

Genpact, a leader in AI and digital innovation, is seeking an Associate - T&S - Moderation Services in Malaysia. This role focuses on creating, editing and publishing digital content, coordinating with cross-functional teams, and analyzing performance metrics to improve user engagement.

You will help maintain brand consistency across platforms and support content workflows. The position requires Korean language proficiency (Upper Intermediate - B2) and an office-based work setup.

Qualifications

• Bachelor's degrees in Commerce, Economics or Finance.
• Master's degrees in Business Administration or Business Analytics preferred.
• Certifications in information security or digital marketing are a plus.

Responsibilities

• Assist in creating, editing, and updating digital content across websites and other platforms.
• Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives.
• Monitor and analyze content performance metrics to suggest improvements and enhance user engagement.
• Support the scheduling and publishing of content across multiple digital platforms.
• Conduct regular content audits to maintain accuracy, relevancy, and consistency.
• Collaborate with teams to optimize content workflows and processes.
• Provide input and feedback for continuous improvement of content quality and user experience.

Skills

Data Privacy

Data Protection

Privacy Protection

Trust and Safety

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

CISSP Certification

HubSpot Content Marketing Certification

Job description

Genpact, a leader in AI and digital innovation, is seeking an Associate - T&S - Moderation Services in Malaysia. This role focuses on creating, editing and publishing digital content, coordinating with cross-functional teams, and analyzing performance metrics to improve user engagement.

You will help maintain brand consistency across platforms and support content workflows. The position requires Korean language proficiency (Upper Intermediate - B2) and an office-based work setup.