Mobile App Security Support Engineer

SecIron

Kuala Lumpur

On-site

MYR 72,000 - 108,000

Full time

3 days ago

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Job summary

SecIron is a mobile application security company focused on protecting digital products from advanced threats. We develop modern solutions for app shielding, anti-tampering, fraud prevention, and threat monitoring.

The Technical Support Engineer role provides technical assistance to customers, reproduces problems, and identifies root causes while collaborating with engineering and product teams to resolve complex cases and document solutions for knowledge bases.

Qualifications

Bachelor’s degree in Computer Science, IT, Cybersecurity or related field.
3–5 years of experience with enterprise software solutions; startup exposure is a plus.
Experience with mobile apps (native and cross-platform) and API integration.
Strong understanding of software products, system environments and security concepts.
Excellent troubleshooting and problem-solving abilities with clear communication.

Responsibilities

Understand mobile apps and SaaS to diagnose, troubleshoot, and reproduce issues.
Test compatibility, validate fixes, and document findings clearly.
Maintain high customer satisfaction by owning issues through to resolution.
Gather feedback and follow escalation procedures for unresolved issues.
Develop and maintain support documentation and knowledge base articles.
Collaborate with development and customer success teams to support customers.