Application Support Engineer - Telco & Payments Incident Lead

DB AI TECHNOLOGY SDN. BHD.; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

DB AI TECHNOLOGY SDN. BHD. is seeking an Application Support Engineer to ensure high availability of telco and payment systems. You will troubleshoot real-time transactions, coordinate with L3 engineering and vendors, and uphold strict SLA targets.

The role covers Linux environments, databases, and API endpoints, with on-call shifts and a focus on log analysis, security, and performance monitoring.

Qualifications

• Bachelor's Degree or Diploma in IT, CS, or Software Engineering.
• Minimum 3 years hands-on experience in application support or IT operations.
• Familiarity with Linux, databases and scripting.
• Strong problem-solving and incident management skills.
• Experience with Linux networking and security basics.

Responsibilities

• Perform health checks and maintain high uptime across telco nodes and payment gateways.
• Monitor performance metrics using observability stacks (Grafana, Prometheus, ELK, Datadog).
• Lead incident resolution within defined SLA timelines.
• Write RCA reports and manage Jira tickets lifecycle.
• Debug across Linux, apps, APIs, databases and networks.
• Trace network issues and validate certificates and protocols.
• Build runbooks and SOPs.

Skills

Linux/Unix

Shell scripting

Python

Databases

APIs

Networking

Education

Bachelor's Degree or Diploma in IT/CS/SE

Tools

Grafana

Prometheus

Postman

Wireshark

Git

Jira

Firebase

MySQL

PostgreSQL

MongoDB

Redis

Job description

DB AI TECHNOLOGY SDN. BHD. is seeking an Application Support Engineer to ensure high availability of telco and payment systems. You will troubleshoot real-time transactions, coordinate with L3 engineering and vendors, and uphold strict SLA targets.

The role covers Linux environments, databases, and API endpoints, with on-call shifts and a focus on log analysis, security, and performance monitoring.