Mobile App Customer Success Executive — Growth & Localisation

Anradus Pte. Ltd.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Anradus Pte. Ltd. is seeking a Customer Support & Success Executive for our mobile application.

The role focuses on building strong customer relationships, gathering feedback, and delivering timely technical assistance through multiple channels. You will develop product knowledge, assist with localisation for key markets (including English-to-Russian), and contribute to reducing churn while maintaining high service standards.

Qualifications

• Minimum Diploma holder.
• At least 1 year of relevant experience in Customer Support, Customer Success, Sales, Business Development, or Account Management.
• Strong customer-oriented mindset with an understanding of digital Islamic services, products, and the broader Islamic lifestyle landscape.
• Good technical aptitude, with the ability to learn complex product concepts and communicate them clearly and simply to customers.
• Highly organised, self-motivated, and capable of independently managing customer enquiries and routine operational tasks efficiently.
• Proficiency in a foreign language is an added advantage, to support effective communication and contribute to product localisation for international markets.

Responsibilities

• Build strong relationships with customers by actively gathering and analysing feedback to assess satisfaction levels and identify opportunities for service and product improvement.
• Deliver timely and effective technical assistance through multiple customer support channels, including Zendesk or similar customer service platforms, social media, and app store reviews.
• Develop comprehensive knowledge of the company’s products and services, and guide customers on product features, functionality, usage, and potential upgrades.
• Support product localisation activities for key markets, including English-to-Russian translation, localisation of product content, and maintenance of prayer times and the Hijri calendar.
• Strengthen engagement among Russian-speaking users by developing customer experience initiatives that provide greater value to the community and help minimise customer churn across the company’s digital platforms.
• Uphold high customer service standards by proactively addressing customer needs, exceeding expectations where possible, and contributing to long-term customer satisfaction and retention.

Skills

Customer Support

Russian language

Communication

Technical aptitude

Education

Diploma

Job description

Anradus Pte. Ltd. is seeking a Customer Support & Success Executive for our mobile application.

The role focuses on building strong customer relationships, gathering feedback, and delivering timely technical assistance through multiple channels. You will develop product knowledge, assist with localisation for key markets (including English-to-Russian), and contribute to reducing churn while maintaining high service standards.