MIS Site Support

Asia OneHealthcare; Iskandar Puteri; On-site; MYR 61,000 - 100,000; Full time

Job summary

Columbia Asia Hospital Malaysia is seeking a dedicated MIS Support professional to provide level 1 IT support across PCs, hardware, software, networks and hospital applications such as CARE21, CALIMS, PEP, and Oracle ERP. You will monitor servers, perform daily health checks, and ensure end-user calls are logged and escalated appropriately.

This role requires a Diploma/Degree in IT, 2–3 years of experience, familiarity with Windows OS, SQL Server, Active Directory, SCCM, and a willingness to

Qualifications

• Diploma / Degree in Computer Science/Information Technology or its equivalent.
• Minimum 2-3 years of working experience in support fields.
• Knowledge in PC/Laptop (Windows 10/11), hardware and peripherals, LAN/WAN, MS SQL 2018/2019, Windows Server 2016/2019, Office 365 Suite, OneDrive, Veritas Backup, SCCM, Active Directory, Microsoft Networking, TCP-IP, SQL Server.
• Willingness to travel and support other Columbia Asia Hospitals.
• Ability to work on shifts and standby 24/7.
• Detail oriented, proactive, team player, and good problem solving.
• Strong skills in Microsoft Excel and PowerPoint.
• Ability to present KPI and quality indicators at monthly meetings with HODs.

Responsibilities

• Provide Level 1 IT support for PCs, hardware, software, networks and related tasks.
• Perform daily system health checks on servers, networks, storage, and backups.
• Maintain day-to-day hospital IT operations and network.
• Log and escalate IT tickets to 2nd/3rd level teams as needed.
• Support internal IT infrastructure for end-users.
• Ensure calls are recorded in ticketing system and escalated on time.
• Assist with budgeting and monthly reporting to Finance.
• Contribute to SIT/UAT, patch rollout for HIMS, and training sessions.

Skills

Teamwork

Problem solving

Time management

Adaptability

Communication

Education

Diploma / Degree in Computer Science/Information Technology

Tools

CARE21

MCare21 CALIMS

EMRD

PACS

Asset 360

CALM

PEP

Oracle ERP

MS SQL

Windows Server

Office 365

OneDrive

Veritas Backup

SCCM

Active Directory

CrowdStrike

TCP-IP

Firewall

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform basic MIS support and maintenance within the facility, application support (CARE21, MCare21 CALIMS, EMRD, PACS, Asset 360, CALM (Care21 on Lite Mobile), PEP (Patient Portal), Oracle ERP and any other new software), IT Peripheral & other application support (printer, Ms Office, scanner, etc.), basic database support and maintenance (guideline from DBA & software maintenance team), basic IT Infra support and maintenance (server, network, etc – guideline from Infra team) and other related tasks.

Perform daily system health check and monitoring on servers, networks, storage, backups, etc.

Maintain the day-to-day operations in the hospital facilities and hospital network.

Provide Level 1 support of PCs, hardware, software problems, networks and etc and to elevate problem issues to respective teams such as Team Leader or Manager – MIS Support.

Support and maintain company’s internal IT infrastructure including end-users.

Ensure all calls from end-user are recorded in IT ticketing system and proper escalation on time to 2nd level or 3rd level of IT Support.

Responsible to all IT tickets raised from respective hospital and follow-up diligently on all open issues with Group Support, Implementation team, Infra, Software & Development and DBA.

Monthly review on the Ticketing based on SLA and status of the tickets. And to present to IT managers and HOD’s at hospital.

Responsible to all IT hardware (Servers, Network switches, AP, UPS, Laptop/Desktop & Peripherals) and conduct preventive maintenance (PPM) to ensure the hardware/software are working as efficiently.

IT Fixed Asset Management.

Antivirus monitoring of all servers/laptop/desktop and ensure all machines are updated.

Keep track of version upgrade and software licensing.

Assist in conducting key user training (KUT), end user trainings (EUT), and doctor trainings.

Assist in preparation of SRS (Software Requirements Specification) for new enhancements of a product.

Conduct SIT (Software Integration Testing), in-house software testing (UAT), and patch rollout activities for the hospital on HIMS.

Adhere to IT SOP Policies, completeness of IT Chores listing, and conduct yearly IT SOP audit in compliance with Columbia Asia hospital practices.

Assist on yearly IT Budget allocation with all HODs from facility or Management Office.

Assist to complete month end reporting to Finance and other required departments.

Involvement in ad-hoc projects, task, and new initiations from Columbia Asia.

Assist Manager, MIS Support & Team Leader, MIS Support in any other related duties as assigned.

Requirements:

• Diploma / Degree in Computer Science/Information Technology or its equivalent.
• Minimum 2-3 years of working experience in support fields.
• Have understanding and technical knowledge in PC/Laptop (Windows 10 & 11), Hardware and Peripherals, LAN/WAN, MS SQL 2018/2019, Windows 2016/2019 Server, MS Office 365 Suite, One Drive, Veritas Backup, SCCM Windows Server OS, Crowdstrike Antivirus, Active Directory, Microsoft Networking, TCP-IP, SQL Server, Load balancer and Firewall is an advantage.
• Ability to travel and supporting other Columbia Asia Hospitals
• Able to work on shifts.
• Must be on standby 24-hours/7-days-a-week (rotation basis - weekly).
• Positive attitude, meticulous, initiative, dedicated and a team player.
• Detailed oriented and good in problem solving.
• Ability to priorities and possess sense of urgency.
• Have good skills in Microsoft excel and power point.
• Able to do presentation during monthly meeting with HOD’s in the Hospital about IT KPI and quality indicator