Account Manager - Mid-Market (Johor Bahru)

Menara Maxis; Johor Bahru; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading telecommunications provider in Johor Bahru seeks an Account Manager for Mid-Market clients. The role involves developing strategic plans, managing key accounts, and employing retention strategies to minimize churn. Ideal candidates will have a background in business administration or sales, strong communication skills, and a results-driven attitude. This position aims to foster growth and collaboration, supporting both the company's vision and customer needs.

Formación

• Strong communication and interpersonal skills with aptitude in building relationships.
• Result-driven and passionate about helping customers with their needs.
• Ability to develop retention strategies to minimize churn.

Responsabilidades

• Develop and formulate strategic tactical plans for the market portfolio.
• Build market position by identifying potential business deals.
• Ensure KPI and goals of assigned accounts are met.
• Update pipeline in CRM and explore new opportunities weekly.
• Collaborate with internal stakeholders to drive operation and service delivery.

Conocimientos

Communication skills

Relationship management

Analytical skills

Interpersonal skills

Educación

Tertiary education in business administration, sales or relevant field

Descripción del empleo

Account Manager - Mid-Market (Johor Bahru) page is loaded## Account Manager - Mid-Market (Johor Bahru)locations: Johor Bahrutime type: Full timeposted on: Posted Todayjob requisition id: JR12771* We want to empower you to turn your ambitions into achievements.* We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.* Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.* To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.* Develop and formulate strategic tactical plans in a bigger market portfolio. To ensure KPI and goals of assigned accounts in portfolio are met.* Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;* Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;* Provide and screen data/ information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;* Protect organization's value by keeping company information and tender confidential;* Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable;* Assist collection team on customers' aging.* Ensure pipeline in CRM are diligently updated - consistently exploring new opportunities on weekly basis to follow up through from initiating appointment to closing.* Capable to develop assigned accounts with Account Development Plans to increase revenue.* Good collaboration with internal stakeholders to drive operation and service delivery.* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels* Result driven and passionate individual who eager to help customer by providing solutions based on customer needs* Relationship management skills and openness to feedback* Tertiary education in business administration, sales or relevant field* Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.* Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.