Microsoft Dynamics 365 Business Central Consultant / Customer Success Lead

RIDA GLOBAL PTE. LTD.; Kuala Lumpur; On-site; MYR 289,000 - 481,000; Full time

Job summary

Rida GLOBAL PTE. LTD. is seeking a Dynamics 365 Business Central Consultant / Customer Success Lead to own customer relationships, service delivery and when needed, integrations and automation with the engineering team.

You will manage onboarding, support, and ongoing account relationships across customer configurations and core Business Central modules, while translating requests into clear implementation plans and ensuring successful outcomes.

Qualifications

• Typically 4+ years of relevant Dynamics NAV or Business Central experience.
• Experience servicing multiple external customer accounts within a Microsoft partner, ERP consultancy or similar organisation.
• Hands-on functional knowledge across several core Business Central modules.
• Experience owning support cases from investigation through resolution.
• Commercial awareness of support contracts, renewals, billable changes and customer retention.
• Interest in using AI tools to improve how ERP services are delivered.

Responsibilities

• Manage customer onboarding, support, service reviews and ongoing account relationships.
• Understand customer configurations, business processes, customisations and integrations.
• Investigate issues involving sales, purchasing, inventory, finance and approval workflows.
• Translate customer requests into clear requirements, solutions and implementation plans.
• Coordinate technical fixes, testing, releases and customer acceptance.
• Manage support scope, SLAs, renewals, change requests and service profitability.
• Identify opportunities to improve customer operations through AIDA and Business Central integrations.
• Build documentation, support playbooks and reusable processes that improve service quality.
• Help introduce AI-assisted support and automation, validating accuracy and business outcomes.
• Support presales discovery, demonstrations, proposals and customer transitions.

Skills

Dynamics 365 Business Central

ERP consulting

Customer relationships

Onboarding

Issue resolution

AI tools enthusiasm

Tools

AL extensions

APIs

Power Automate

Power BI

Web services

Job description

Microsoft Dynamics 365 Business Central Consultant / Customer Success Lead

Microsoft Dynamics 365 Business Central Consultant / Customer Success Lead

Location: Singapore or Malaysia

Rida builds AI-powered solutions that connect customer communications, business systems and operational execution. Our AIDA platform helps businesses turn conversations into actions, with workflow automation, approvals and visibility across their operations.

We are expanding our Microsoft Dynamics 365 Business Central capabilities and looking for someone who has managed or supported a portfolio of Business Central or Dynamics NAV customers, ideally within a Microsoft partner, ERP consultancy or managed-services provider.

About the role

You will own customer relationships and service delivery, understand how each customer uses Business Central, resolve functional issues and work with our engineering team to deliver integrations and automation.

This role combines hands-on ERP consulting, customer success and the opportunity to help build a growing Business Central practice.

What you will do

Manage customer onboarding, support, service reviews and ongoing account relationships.

Understand customer configurations, business processes, customisations and integrations.

Investigate issues involving sales, purchasing, inventory, finance and approval workflows.

Translate customer requests into clear requirements, solutions and implementation plans.

Coordinate technical fixes, testing, releases and customer acceptance.

Manage support scope, SLAs, renewals, change requests and service profitability.

Identify opportunities to improve customer operations through AIDA and Business Central integrations.

Build documentation, support playbooks and reusable processes that improve service quality.

Help introduce AI-assisted support and automation, validating accuracy and business outcomes.

Support presales discovery, demonstrations, proposals and customer transitions.

Who we are looking for

Typically 4+ years of relevant Dynamics NAV or Business Central experience.

Experience servicing multiple external customer accounts within a Microsoft partner, ERP consultancy or similar organisation.

Hands-on functional knowledge across several core Business Central modules.

Experience owning support cases from investigation through resolution.

Confidence speaking with finance managers, operations teams, business owners and technical stakeholders.

Ability to distinguish configuration issues, user-training needs, software defects and requests for new functionality.

Commercial awareness of support contracts, renewals, billable changes and customer retention.

Interest in using AI tools to improve how ERP services are delivered.

Particularly relevant backgrounds

Senior Functional Consultant, Application Support Consultant, ERP Service Delivery Manager, Customer Success Manager with hands-on Dynamics experience, or a Practice Lead who enjoys working directly with customers.

Good to have

Business Central SaaS administration and customer onboarding experience.

Familiarity with AL extensions, APIs, web services, Power Automate or Power BI.

Experience supporting distribution, wholesale, logistics, healthcare or service businesses.

Experience with Singapore or Malaysia localisation and e-invoicing requirements.

Experience taking over support for an existing customer environment and documenting its configuration.

Why join Rida

Help shape a new Business Central practice with direct access to the founding team.

Work on practical AI applications that connect customer conversations to business execution.

Take ownership of customer outcomes, service delivery and process improvement.

Grow into a broader practice leadership role as the business develops.