Merchant Assessment Officer

NETS; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

NETS is seeking a Merchant Operations professional in Kuala Lumpur to perform KYC reviews, merchant due diligence for new applications, and ongoing merchant verification. The role emphasizes AML/compliance support, data analysis, and coordination with cross-functional teams in Singapore and local stakeholders.

The candidate should have 2+ years in merchant operations, AML/KYC, or related functions, with strong Excel skills and exposure to Power BI or automation tools.

Qualifications

• Experience in merchant operations, AML/KYC, compliance, customer service or related operational functions.
• Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment processes is advantageous.
• Proficient in Microsoft Office applications, especially Excel.
• Knowledge of Power BI, analytics or automation tools is advantageous.
• Strong analytical, investigative and problem-solving skills, with good attention to detail.
• Organized and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.
• Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.
• Monitor merchant profiles, business activity alerts and ownership changes from external sources.
• Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.
• Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.

Skills

Analytical thinking

Investigative skills

Problem-solving

Attention to detail

Time management

Organizational skills

Tools

Excel

Power BI

Automation tools

Job description

The Merchant Assessment Office will be tasked with the following functions:

Perform merchant assessment, KYC reviews, ongoing goods and services verification, and merchant due diligence activities.

Ensure merchant requests, compliance reviews and operational issues are resolved within agreed SLAs.

Support continuous process improvement, data analysis and regulatory compliance initiatives.

Provide support to internal and external stakeholders and work closely with Singapore teams on assigned activities.

Key Responsibilities

Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.

Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.

Monitor merchant profiles, business activity alerts and ownership changes from external sources.

Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.

Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.

Requirements

Education and Experience

At least 2 years’ experience in merchant operations, AML/KYC, compliance, customer service or related operational functions.

Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment processes is advantageous.

Skills and Knowledge

Proficient in Microsoft Office applications, especially Excel.

Knowledge of Power BI, analytics or automation tools is advantageous.

Strong analytical, investigative and problem-solving skills, with good attention to detail.

Organized and able to manage multiple priorities in a fast-paced environment.