Merchant Assessment (Officer)

NETS; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

NETS is seeking a Merchant Assessment Officer in Kuala Lumpur to perform KYC reviews, merchant due diligence and AML-related verification. You will engage merchants, review alerts and maintain compliance with regulatory requirements, while supporting data analytics and process improvements.

Join a dynamic team that collaborates with Data Analytics, Operations, Sales and Governance to resolve issues within SLAs and strengthen overall risk controls across the merchant base.

Qualifications

• At least 2 years’ experience in merchant operations, AML/KYC, compliance, or related roles.
• Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment is advantageous.
• Proficient in Microsoft Excel; Power BI knowledge is an advantage.

Responsibilities

• Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.
• Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.
• Monitor merchant profiles, business activity alerts and ownership changes from external sources.
• Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.
• Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.

Skills

Analytical skills

Attention to detail

Multitasking

Mandarin (advantageous)

Education

2+ years experience in merchant operations, AML/KYC

Tools

Excel

Power BI

Job description

The Merchant Assessment Office will be tasked with the following functions:

• Perform merchant assessment, KYC reviews, ongoing goods and services verification, and merchant due diligence activities.
• Ensure merchant requests, compliance reviews and operational issues are resolved within agreed SLAs.
• Support continuous process improvement, data analysis and regulatory compliance initiatives.
• Provide support to internal and external stakeholders and work closely with Singapore teams on assigned activities.

Key Responsibilities

• Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.
• Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.
• Monitor merchant profiles, business activity alerts and ownership changes from external sources.
• Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.
• Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.

Requirements

Education and Experience

• At least 2 years’ experience in merchant operations, AML/KYC, compliance, customer service or related operational functions.
• Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment processes is advantageous.

Skills and Knowledge

• Proficient in Microsoft Office applications, especially Excel.
• Knowledge of Power BI, analytics or automation tools is advantageous.
• Strong analytical, investigative and problem-solving skills, with good attention to detail.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Proficiency in Mandarin is advantageous.