Mendix Application Support Specialist

Arcondis Group; Kuala Lumpur; On-site; MYR 140,000 - 200,000; Full time

Job summary

Arcondis Group seeks a Mendix Application Support Specialist to join a global team. The role emphasizes troubleshooting, root-cause analysis, and maintaining health of Mendix-based applications rather than building from scratch.

You will operate as the SME for Mendix, mentor the team, and coordinate with client developers and stakeholders to ensure high availability and compliance through a rotating on-call schedule.

Qualifications

• Mendix Platform expertise with focus on Microflows, Domain Models and architecture.
• Java proficiency to read, debug and troubleshoot code and Mendix Java actions.
• Log and performance analysis using JVM logs and traces.
• API integration concepts (REST/JSON/OData) and data exchange troubleshooting.
• Familiarity with ITSM/ITIL processes (Incidents, Change).
• Strong communication in English with global teams.

Responsibilities

• Provide expert L2/L3 Mendix support for enterprise solutions.
• Mentor the global Mendix team as SME.
• Perform deep-dive troubleshooting and root-cause analysis for complex incidents.
• Debug Mendix Runtime, Java actions, and stack traces to fix issues.
• Analyze Microflows, Domain Models, and XPath queries for logic errors.
• Support integrations via REST, SOAP, and middleware (e.g., SAP PI, MuleSoft).
• Resolve authentication issues with SSO providers (Okta, AD).
• Collaborate with stakeholders and Mendix developers to propose fixes.
• Document findings and workarounds in the Knowledge Base.
• Adhere to Change Management and compliance protocols.

Education

Bachelor's degree

Master's degree

Tools

Azure DevOps

Job description

Mendix Application Support Specialist - (JP-APS-01.3)

Requisition #

JP-APS-01.3

Job Title

Mendix Application Support Specialist

Contract Type

Full Time

Category

Managed Services

Location

Job Overview

We are seeking a specialized Low-Code Application Support Specialist with strongMendixplatform knowledgeand Javaexpertiseto join our global team. In this role, your primary focus will not be developing applications from scratch, but ratherutilizingyourMendixexpertisefor deep troubleshooting, root-cause identification, andmaintainingthe operational health of existing business-critical applications.

Youwillactas thetechnicalbackbonefor the Low-Code operationaltower,analyzingapplicationlogic,reviewingintegrations, andcollaboratingwithclient’sinternaldevelopersandbusinessstakeholderstoensurehighavailabilityandcompliance.

Team structure and support coverage

Aspartof agloballydistributedteamspanningUTC-6, UTC+1, and UTC+8 timezones,youwillcontributetoaround-the-clockservicecoverage. Thisroleincludesparticipationin arotatingon-callschedule,providingsupport forcriticalP1/P2incidentsoutsidestandardbusinesshours.

KeyResponsibilities

• Provide expert L2/L3 support specifically forMendix-based enterprise solutions.
• Act as the internal Subject Matter Expert (SME) and mentor for the dedicated globalMendixteam.
• Perform deep-dive troubleshooting and root-cause analysis onMendixapplications to resolve complex incidents.
• Debug andanalyzeCustom Java Actions, JVM logs, stack traces, andMendixRuntime errorsto resolve application crashes or performance bottlenecks.
• Analyzeexisting Microflows, Domain Models, and XPath queries toidentifylogic errors.
• Support complex system integrations, working with APIs (REST, SOAP, OData) and middleware platforms (e.g., SAP PI, MuleSoft) connected to theMendixecosystem.
• Resolveauthentication issues and integrations with SSO providers (Okta, Active Directory).
• Liaise directly with client stakeholders andMendixdevelopment teams/vendors to propose code fixes and architectural improvements.
• Ensure all application changes and updates are executedin accordance withChange Management and compliance protocols.
• Document technical findings, resolutions, and operational workarounds in the Knowledge Base.

Qualifications,SkillsandExperience

Education whichsuitthe position

Follow-up/Higher Professional Education

University education (Bachelor'sdegree)

University education (Master'sdegree)

Must have:

• MendixPlatform Expertise: Proven experience working with theMendixplatform (strong understanding of Microflows, Domain Models, and application architecture).
• Java Proficiency: Strong ability to read, debug, and troubleshoot Java code. Essential foranalyzingCustom Java Actions and interacting with theMendixJava API.
• Log & Performance Analysis: Hands-on experience reading and interpreting Java Virtual Machine (JVM) logs and system traces
• Experience withAPIIntegration concepts (REST,JSON,OData,Middleware)and data exchange troubleshooting.
• Proficiencyin log file analysis and debugging integrated systems.
• Hands-on experiencewith Azure DevOpsframeworkand Agile delivery practices.
• Strong analytical mindset focused on troubleshooting and reverse-engineering of issues rather than development of applications.
• Strong understanding of ITSM / ITIL processes (Incident, Change Management).
• Comfortable interacting with developers, business analysts, and senior stakeholders.
• Excellent communication skills and fluency in English (written and spoken) to interact with global users.

Nice to have (considered a big plus):

• MendixCertification (Rapid Developer, Advanced Developer, or Support Specialist).
• Experiencewithmanaging Cloud platforms (AWS basics / Amazon Workspaces).
• Knowledge of enterprise database systems (SQL).
• Familiarity with regulatory compliance frameworks (GxP, FDA 21 CFR Part 11, ISO 13485).

You’llgain deep industry knowledge in a highly regulated, knowledge-intensive sector.

You’llwork in a team where collaboration, knowledge-sharing, and continual improvement are a priority.

You’llhave the opportunity to contribute to real-world projects from day one.