Medical Travel Manager

Axel Health Group; Ipoh; On-site; MYR 150,000 - 210,000; Full time

Job summary

Axel Health Group is seeking a Medical Travel Manager to oversee Asia-based medical tourism programs, working with hospitals, insurers, travel partners to deliver seamless international patient experiences. You will lead a concierge team, manage logistics, coordinate with clinical teams, and ensure regulatory compliance with PDPA and MOH Malaysia, while guiding strategic partnerships and budgets.

This role requires a Bachelor's in a related field and at least five years in medical travel or

Qualifications

• Bachelor's Degree in Healthcare Administration, Hospitality/Tourism Management, Business Administration, International Relations, or a related field.

Responsibilities

• Lead and manage the international patient concierge team to ensure a seamless, world-class experience from pre-arrival to post-treatment.
• Oversee end-to-end logistics for medical travelers including medical visa support, transfers, accommodation, translation services and local travel logistics.
• Coordinate with clinical teams, hospital partners and physicians to facilitate second opinions, cost estimations and treatment scheduling.

Skills

Language Proficiency

Interpersonal Skills

Problem-Solving

Tech-Savviness

Education

Bachelor's Degree in Healthcare Admin / related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

The Medical Travel Manager will be responsible for overseeing, developing, and executing the company's medical tourism and international patient programs in Asia. This role combines strategic business development, partnership management (with hospitals, insurers, and travel agencies), and the end-to-end operational management of international patients seeking healthcare services in Asia.

Key Responsibilities

1. Operational & Patient Experience Management

• Lead and manage the international patient concierge team to ensure a seamless, world-class experience from pre-arrival to post-treatment.

• Oversee the end-to-end logistics for medical travelers, including medical visa assistance, airport transfers, accommodation, translation services, and local travel logistics.

• Coordinate closely with clinical teams, hospital partners, and physicians to facilitate medical second opinions, cost estimations, and treatment scheduling.

• Act as the primary escalation point for any patient grievances, logistical bottlenecks, or emergencies.

2. Strategic Partnership & Business Development

• Identify, build, and maintain strategic alliances with international insurance providers, healthcare facilitators, corporate clients, and foreign embassies.

• Collaborate with government bodies to leverage national medical tourism initiatives.

• Develop and implement marketing strategies (B2B and B2C) to promote Asia as a premier medical travel destination for target markets (e.g., Indonesia, China, Middle East, Indochina).

3. Compliance, Quality & Financial Management

• Ensure all medical travel processes comply with healthcare regulations (Ministry of Health Malaysia), personal data protection laws (PDPA), and international healthcare standards.

• Manage the budget for the Medical Travel department, ensuring cost-efficiency while maintaining high-quality service.

• Oversee financial transactions, billing transparency, and international insurance claims processing for patients.

Job Requirements

Education & Experience

• Bachelor's Degree in Healthcare Administration, Hospitality/Tourism Management, Business Administration, International Relations, or a related field.

• Minimum 5 years of experience in the Medical Tourism, Healthcare, or Premium Hospitality industry, with at least 2 years in a managerial or supervisory role.

• Deep understanding of the Malaysian healthcare ecosystem, private hospital networks, and MHTC frameworks is a strong advantage.

Skills & Competencies

• Language Proficiency: Fluency in English (written and spoken) is mandatory. Ability to speak Bahasa Malaysia, Chinese, or Bahasa Indonesia is highly preferred to communicate with regional patient markets.

• Interpersonal Skills: Exceptional empathy, cultural sensitivity, and relationship-building skills to handle diverse international patients and stakeholders.

• Problem-Solving: Strong crisis management and problem-solving skills under pressure.

• Tech-Savviness: Proficiency in CRM software (e.g., Salesforce, HubSpot), and Microsoft Office.