Market Manager (Malaysia)

tiket.com; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

tiket.com is seeking a dynamic Sales/Revenue Management professional in Malaysia to drive hotel partner acquisition and deepen partnerships. You will manage hotel accounts, review commercial terms, monitor price competitiveness and inventory, and support cross‑department bookings and campaigns.

The role emphasizes relationship building, market analysis, and effective proposals to partners, with English proficiency and strong planning capabilities. Join a fast-growing OTA team in Kuala Lumpur.

Qualifications

• Bachelor’s degree in any relevant field or equivalent experience.
• Minimal 3 years of experience in sales, e-commerce and/or revenue management, highly preferred within OTA, hotel, travel, or hospitality industry (especially OTA channels).
• Proven ability to build long-term partner relationships, influence internal/external stakeholders, and work effectively as a collaborative team player.
• Skilled in researching, creating, and delivering creative proposals to hotel partners, backed by an excellent command of English.
• Strong analysis, planning, and execution skills, supported by proficiency in Google Workspace and Microsoft Office.

Responsibilities

• To acquire new hotel partners, manage hotel accounts according to assignment by Area Manager / Senior Market Manager, to manage relationships with hotel partners, review and improve commercial conditions obtained from hotel partners that are not limited to getting promo rates and increasing margin
• To monitor and improve price competitiveness and room inventory availability at all times
• To support related departments on customer bookings
• Accountable to fulfill SLA, achieve its own KPI target and achieve overall hotel department’s target and KPI
• To review and evaluate hotel performances and improve business production to hotel partners
• Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings
• To support and participate in the company’s campaign / tactical promotion projects
• To invite & sign hotels on special agreements to improve margin and competitiveness
• To conduct presentations/workshops to hotel partners to strengthen the overall relationship

Skills

Partner relations

Stakeholder influence

Team collaboration

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duty in flying with us

• To acquire new hotel partners, manage hotel accounts according to assignment by Area Manager / Senior Market Manager, to manage relationships with hotel partners, review and improve commercial conditions obtained from hotel partners that are not limited to getting promo rates and increasing margin

• To monitor and improve price competitiveness and room inventory availability at all times

• To support related departments on customer bookings

• Accountable to fulfill SLA, achieve its own KPI target and achieve overall hotel department’s target and KPI

• To review and evaluate hotel performances and improve business production to hotel partners

• Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings

• To support and participate in the company’s campaign / tactical promotion projects

• To invite & sign hotels on special agreements to improve margin and competitiveness

• To conduct presentations/workshops to hotel partners to strengthen the overall relationship

Mandatory belongings that you must prepare

• Bachelor’s degree in any relevant field or equivalent experience

• Minimal 3 years of experience in sales, e-commerce and/or revenue management, highly preferred within OTA, hotel, travel, or hospitality industry (especially OTA channels)

• Proven ability to build long-term partner relationships, influence internal/external stakeholders, and work effectively as a collaborative team player

• Skilled in researching, creating, and delivering creative proposals to hotel partners, backed by an excellent command of English

• Strong analysis, planning, and execution skills, supported by proficiency in Google Workspace and Microsoft Office

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.