Manufacturing Systems Software Engineer - Data-Driven

Intel Corporation; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Intel Corporation in Kulim, Malaysia is seeking a Manufacturing Systems Software Development Engineer to provide operational and technical support for Foundry customers, investigating production, engineering, and manufacturing data issues. This role acts as a key interface between customers, factory operations, automation, and domain experts to ensure timely resolution of data concerns.

You will own and manage customer tickets, perform cross-system troubleshooting, root-cause analysis, and

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields.
• Strong SQL and database querying skills (Oracle, PostgreSQL, Teradata, or equivalent).
• Experience troubleshooting enterprise applications, system integrations, and data flows.
• Familiarity with Jira, ServiceNow, or similar ticket management platforms.
• Ability to analyze manufacturing data and perform structured root-cause analysis.

Responsibilities

• Own and manage customer support tickets through closure, ensuring timely updates and communication with stakeholders.
• Review, validate, classify, prioritize, and coordinate resolution of customer-reported issues and inquiries.
• Perform cross-system troubleshooting and root-cause analysis across manufacturing, automation, integration, data, and reporting systems.
• Analyze manufacturing data, customer data, and reporting outputs to identify discrepancies, trends, and opportunities for improvement.
• Coordinate with Manufacturing, Supply Chain, Automation, IT, Engineering, and domain subject matter experts to investigate and resolve issues.
• Understand customer-specific requirements, business rules, and manufacturing data expectations to support effective issue resolution.
• Track ticket metrics, service level agreements (SLAs), and operational KPIs.
• Develop and maintain troubleshooting guides, knowledge articles, support documentation, and training materials.
• Identify recurring issue patterns and provide recommendations to improve operational efficiency, data quality, and customer experience.
• Support process improvements related to customer data exchange, manufacturing reporting, and support readiness.

Skills

SQL & DB queries

Root-cause analysis

Cross-functional collaboration

Customer-focused

Education

Bachelor's or Master's in CS/IT/IS/CE

Tools

Jira

ServiceNow

Job description

Intel Corporation in Kulim, Malaysia is seeking a Manufacturing Systems Software Development Engineer to provide operational and technical support for Foundry customers, investigating production, engineering, and manufacturing data issues. This role acts as a key interface between customers, factory operations, automation, and domain experts to ensure timely resolution of data concerns.

You will own and manage customer tickets, perform cross-system troubleshooting, root-cause analysis, and