Mandarin Travel & Airline Support Agent (24/7)

IGT Solutions; Subang Jaya; On-site; MYR 31,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Medical & dental coverage

Generous annual and sick leave entitl.

Career advancement opportunities

Collaborative team culture

Modern office facilities

Employee discounts

Job summary

IGT Solutions in Shah Alam, Selangor is hiring a Mandarin Support Team member to handle inbound and outbound calls and emails related to travel and airlines, delivering accurate information with professionalism. The role requires fluency in Mandarin and English, prior customer service or call center experience is preferred (fresh graduates welcome).

You will respond empathetically, identify customer needs, and escalate complex issues when needed, while maintaining detailed records and

Qualifications

• Proficient in Mandarin and English to communicate with clients.
• Customer service or call center experience preferred; fresh graduates welcome.
• Strong problem-solving and critical thinking abilities.
• Ability to deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls and emails, providing travel/airlines information.
• Respond to inquiries and complaints in a professional and empathetic manner.
• Identify customer needs and provide solutions or escalate to relevant teams.
• Maintain detailed records of interactions and follow up as required.
• Participate in continuous improvement through feedback on processes.

Skills

Mandarin fluency

English fluency

Customer service

Empathy

Problem solving

Communication

Education

SPM/UEC/O-Level or higher

Job description

IGT Solutions in Shah Alam, Selangor is hiring a Mandarin Support Team member to handle inbound and outbound calls and emails related to travel and airlines, delivering accurate information with professionalism. The role requires fluency in Mandarin and English, prior customer service or call center experience is preferred (fresh graduates welcome).

You will respond empathetically, identify customer needs, and escalate complex issues when needed, while maintaining detailed records and