24/7 Mandarin Airline Support Agent

IGT Solutions; Subang Jaya; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical & dental

Generous annual and sick leave

Career advancement opportunities

Collaborative team culture

Modern office facilities

Corporate discounts

Job summary

IGT Solutions in Shah Alam is hiring for their Mandarin Support Team, requiring proficiency in Mandarin and English. The role involves handling calls and emails from clients, providing timely information related to travel and airlines.

Candidates should have a strong commitment to customer service and the ability to work in a fast-paced environment. Key benefits include competitive salary, comprehensive medical coverage, and opportunities for career advancement.

Qualifications

• Proficient in Mandarin and English for effective communication.
• Previous customer service or call center experience preferred.
• Strong problem-solving and critical thinking abilities.
• Commitment to delivering exceptional customer service.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls and emails.
• Respond to customer inquiries and complaints professionaly.
• Identify customer needs and provide solutions or escalate issues.
• Maintain detailed records of customer interactions.
• Participate in continuous improvement feedback processes.
• Actively participate in team meetings and training.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Problem-solving

Critical thinking

Teamwork

Education

SPM, UEC, O-Level or higher

Job description

IGT Solutions in Shah Alam is hiring for their Mandarin Support Team, requiring proficiency in Mandarin and English. The role involves handling calls and emails from clients, providing timely information related to travel and airlines.

Candidates should have a strong commitment to customer service and the ability to work in a fast-paced environment. Key benefits include competitive salary, comprehensive medical coverage, and opportunities for career advancement.