Mandarin-speaking Operations Team Lead

Concentrix; Kampung Malaysia Tambahan; Presencial; MYR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations responsible for supervising a group of call center associates and driving performance through coaching and accountability. The role emphasizes coaching reports, meeting KPIs, and maintaining service levels in line with contractual expectations.

The candidate should bring 2–4 years of related experience, an associate's degree, and strong communication skills to mentor the team, manage attendance, and lead by example in a fast-paced

Formación

• Strong leadership and coaching abilities to drive team performance.
• Excellent written and verbal communication skills.
• Ability to mentor, coach and provide direction to the team.

Responsabilidades

• Supervise a group of call center associates and monitor attendance.
• Coach team members regularly to meet performance metrics.
• Identify performance issues and implement corrective actions up to termination.
• Ensure adherence to KPIs and contractual financial targets.
• Communicate expectations and provide timely updates to the team.
• Handle escalated customer calls as needed and provide SME guidance.
• Conduct team meetings and organize team activities for effective communication.
• Stay updated on internal processes and policies; participate in manager development training.
• Champion Concentrix values through actions and attitude.

Conocimientos

Team leadership

Coaching

Communication

Multitasking

Deadline management

Educación

Associate's degree

Descripción del empleo

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations responsible for supervising a group of call center associates and driving performance through coaching and accountability. The role emphasizes coaching reports, meeting KPIs, and maintaining service levels in line with contractual expectations.

The candidate should bring 2–4 years of related experience, an associate's degree, and strong communication skills to mentor the team, manage attendance, and lead by example in a fast-paced