Mandarin Customer Support Specialist — On-site Kuala Lumpur

Cbtalents; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

Cbtalents is hiring Mandarin-speaking Customer Service Specialists for a global client in Kuala Lumpur, Malaysia. You will handle orders, deliveries, payments, and product information inquiries, primarily in Mandarin with English support in a professional environment.

This role welcomes fresh graduates with relevant qualifications and candidates with customer support experience. On-site in Kuala Lumpur, strong communication, curiosity about technology, and willingness to be coached are valued.

Qualifications

• C1 level Mandarin proficiency required.
• B2 level English proficiency required.
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin (C1)

English (B2)

Customer support

Fresh graduates welcome

Technical troubleshooting

Communication skills

Education

Bachelor's or Diploma

Job description

Cbtalents is hiring Mandarin-speaking Customer Service Specialists for a global client in Kuala Lumpur, Malaysia. You will handle orders, deliveries, payments, and product information inquiries, primarily in Mandarin with English support in a professional environment.

This role welcomes fresh graduates with relevant qualifications and candidates with customer support experience. On-site in Kuala Lumpur, strong communication, curiosity about technology, and willingness to be coached are valued.