Mandarin Customer Support Specialist — On-site KL

Cbtalents; Ayer Keroh; On-site; MYR 40,000 - 67,000; Full time

Job summary

Cbtalents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payments, product information, and pre-orders, communicating primarily in Mandarin with professional English support.

The role welcomes fresh graduates and those with customer support experience. On-site work in KL, a strong curiosity about technology, and the ability to learn quickly are highly valued.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency (reading, writing, speaking, and listening).
• Bachelor's Degree, Diploma or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degree encouraged to apply.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Education

Bachelor's Degree or Diploma

Job description

Cbtalents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payments, product information, and pre-orders, communicating primarily in Mandarin with professional English support.

The role welcomes fresh graduates and those with customer support experience. On-site work in KL, a strong curiosity about technology, and the ability to learn quickly are highly valued.