Mandarin CSR - 24/7 BFSI Support (Onsite Malaysia)

Teleperformance Malaysia Sdn Bhd; Selangor; On-site; MYR 51,000 - 61,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Customer Service Representative - Mandarin for its BFSI project in Selangor. The role requires handling calls, chats, and emails with Mandarin and English proficiency, and working 24/7 on-site at Kelana Center Point.

You will resolve inquiries, document interactions in the system, and contribute to process improvements while collaborating with cross-functional teams. The position supports growth within a global leader in digital business services.

Qualifications

• Mandarin and English proficiency is required.
• Working in BFSI industry is required.
• Strong verbal and written communication skills.
• Customer service experience is preferred.
• Experience in a BPO / contact centre environment is an advantage.
• Comfortable handling calls, live chats, and emails.
• Able to work 24/7 rotational shifts, including weekends and public holidays.
• Willing to work onsite at Kelana Center Point, Selangor.
• Able to commence work on 28th October 2026.

Responsibilities

• Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
• Analyze customer issues, communicate clearly, and provide accurate solutions or escalate complex cases.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions and case details in the support system for future reference.
• Provide regular feedback to supervisors on recurring customer issues and potential areas for process improvement.
• Collaborate with team members and relevant departments to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Skills

Mandarin language

English language

Job description

Teleperformance Malaysia Sdn Bhd is seeking a Customer Service Representative - Mandarin for its BFSI project in Selangor. The role requires handling calls, chats, and emails with Mandarin and English proficiency, and working 24/7 on-site at Kelana Center Point.

You will resolve inquiries, document interactions in the system, and contribute to process improvements while collaborating with cross-functional teams. The position supports growth within a global leader in digital business services.