Mandarin Content Moderator — Safe Online Communities

Cross Border Talents; Bandar Baru Bangi; On-site; MYR 36,000 - 48,000; Full time

Job summary

CB Talents SP is seeking a detail-oriented Content Moderator – Mandarin to join their Trust & Safety team. This role involves creating a safer online space by reviewing user-generated content to align with community standards and policies.

The successful candidate will be responsible for assessing and moderating sensitive content while meeting productivity targets in a fast-paced environment. Candidates with strong analytical skills and proficiency in Mandarin and English are encouraged to apply.

Qualifications

• Fresh graduates are welcome to apply.
• Minimum C1 proficiency in Mandarin, B2 in English.
• Experience in content moderation or customer service is advantageous.

Responsibilities

• Review and moderate user-generated content according to platform policies.
• Identify and remove harmful content.
• Meet daily productivity and quality KPIs.
• Escalate complex cases to appropriate teams.

Skills

Attention to detail

Multitasking

Analytical skills

Problem-solving

Emotional resilience

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Internet navigation

Job description

CB Talents SP is seeking a detail-oriented Content Moderator – Mandarin to join their Trust & Safety team. This role involves creating a safer online space by reviewing user-generated content to align with community standards and policies.

The successful candidate will be responsible for assessing and moderating sensitive content while meeting productivity targets in a fast-paced environment. Candidates with strong analytical skills and proficiency in Mandarin and English are encouraged to apply.