Mandarin Content Moderator (Immediate Hiring)

Concentrix; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a proactive Content Moderation specialist to assess user-generated content and enforce policy guidelines within our platform. You will evaluate account data and published content to identify and mitigate high-level security risks while maintaining user trust.

The role requires proficiency in Mandarin and English, willingness to work in rotational night shifts, and holding a Diploma or Degree.

Qualifications

• Proficient in Mandarin and English.
• Comfortable with rotational shift including night shift.
• Diploma or Degree required.
• At least 6 months of professional experience in Content Moderation / Trust & Safety or Customer Service related role.

Responsibilities

• Evaluate account data and published content to identify and mitigate high-level security risks.
• Monitor in-app DMs and group chats; investigate reported content for policy violations.
• Review enforcement appeals and re-examine account actions to ensure fairness and accuracy.
• Re-evaluate penalties issued within DMs and group chats to verify that enforcement outcomes were justified.

Skills

Mandarin language

English language

Education

Diploma or Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Evaluate account data and published content to identify and mitigate high-level security risks.

Monitor in-app DMs and group chats; investigate reported content for policy violations.

Review enforcement appeals and re-examine account actions to ensure fairness and accuracy.

Re-evaluate penalties issued within DMs and group chats to verify that enforcement outcomes were justified.

Qualifications & Requirements

Proficient in Mandarin and English.

Comfortable with rotational shift (incl. night shift and rotational weekly off)

Hold a Diploma or Degree

At least 6 months of professional experience in Content Moderation / Trust & Safety or Customer Service related role.

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