Content Review Moderator ( Mandarin Speakers)

Appshill Consulting Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a content moderator to review online videos and user-generated content, addressing end-user complaints about copyright decisions and updating social media content.

You will audit submissions, handle escalations, and collaborate with cross-functional teams to meet tight deadlines while staying aware of current affairs in relevant countries. Proficiency in Mandarin and English is required, with at least 1 year in moderation or a degree.

Qualifications

• Proficient in Mandarin and English (spoken and written).
• 1 year of experience in content moderation, or fresh graduate with degree certification.
• Minimum degree qualification or above.
• Analytical abilities to analyze data and trends from effectiveness surveys.

Responsibilities

• Review online videos, content and complaints received from end customers on incorrect decisions related to copyright work and material.
• Review and update content on social media platforms.
• Conduct audit of content received and sharing for social media upload.
• Handle escalations and identify opportunities for process improvements.
• Work with cross-functional teams with pressing timelines.
• Maintain awareness of current affairs and events in respective countries.

Skills

Mandarin

English

Content moderation

Education

Bachelor degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role involves reviewing online videos, content, and complaints received from end customers regarding incorrect decisions related to their copyright work and material. You will review and update content on social media platforms, conduct audits of content received for social media upload, handle escalations, identify opportunities for process improvements, and work with cross-functional teams to meet pressing timelines. The role requires awareness of current affairs and events in respective countries.

Key responsibilities

• Review online videos, content and complaints received from end customers on incorrect decisions related to copyright work and material
• Review and update content on social media platforms
• Conduct audit of content received and sharing for social media upload
• Handle escalations and identify opportunities for process improvements
• Work with cross-functional teams with pressing timelines
• Maintain awareness of current affairs and events in respective countries

About you

• Proficient in Mandarin and English (spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• 1 year of experience in content moderation, or fresh graduate with degree certification
• Minimum degree qualification and above
• Analytical abilities to analyze data and trends from effectiveness surveys
• Ability to multi-task and meet timelines on deliverables
• Resilience and strong emotional fortitude in handling potentially sensitive content
• Critical thinking ability to navigate gray areas, break down complex problems and develop independent solutions
• Ability to work non-standard hours as required