Mandarin/Cantonese speaking Customer Support

ADI Resourcing; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

ADI Resourcing in Cyberjaya seeks a Mandarin/Cantonese speaking Customer Support professional to provide skilled interpretation and translation assistance for clients. The role involves handling inquiries, following strict confidentiality policies, and attending ongoing training.

The ideal candidate will have a high school diploma or higher, with Diploma or Bachelor's degree and IT experience, and willingness to work permanent night shifts.

Qualifications

• High School Graduate, Diploma, Bachelor or comparable IT professional experience.
• Experience in consecutive interpretation and customer service is preferred.
• Willingness to work permanent night shift and meet training requirements.

Responsibilities

• Provides meaning-for-meaning interpreting.
• Follows interpreter protocols as per training, policies, and procedures.
• Follows all policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.
• Maintains confidentiality as policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• Demonstrates predictable, reliable attendance and works well in a team.

Skills

Mandarin

Cantonese

Consecutive interpretation

Customer service

Education

Bachelor's degree or higher

Tools

MS Office

Job description

About the job Mandarin/Cantonese speaking Customer Support

Qualification -

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Working hours

5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role

Translation Support

Key Responsibilities and Accountabilities

• Provides meaning-for-meaning interpreting.
• Follows interpreter protocols as per training, policies, and procedures.
• Follows all policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.
• Maintains confidentiality as policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.