Manager, SPA (local hire)

Amari SPICE Penang; Seberang Perai; On-site; MYR 89,000 - 134,000; Full time

Job summary

Amari SPICE Penang seeks a Spa Manager to drive revenue growth, deliver exceptional guest experiences, and ensure operational excellence. You will lead a team, manage budgets, and coordinate with hotel departments to maximise profitability while upholding high standards of hygiene and service.

The ideal candidate holds a Diploma/Degree in Hospitality or Spa Management with 3–5 years of supervisory spa experience and a proven ability to meet revenue targets.

Qualifications

• Diploma or degree in Hospitality, Spa Management, Wellness, Business Management or related field.
• 3–5 years of spa/hospitality supervisory experience, with track record of revenue growth and cost control.
• Strong leadership, communication and guest relations skills.
• Knowledge of health, hygiene, safety and spa standards.

Responsibilities

• Oversee daily spa operations in line with SOPs and standards.
• Drive revenue through treatment sales, retail, packages, upselling and therapist utilisation.
• Monitor revenue targets, budgets and address performance gaps to maximise profitability.
• Manage spa budget, manpower, inventory and operating costs within approved budgets.
• Lead, coach and develop Spa Team Members to meet service and sales targets.
• Coordinate with hotel departments to support guest requirements and overall revenue objectives.
• Maintain accurate records of performance, scheduling and guest feedback.
• Ensure treatments are delivered consistently per Spa Training Manual and procedures.
• Handle emergencies and operational issues promptly and professionally.

Skills

Leadership

Revenue targets

Budget management

Guest relations

Team development

Operational excellence

Education

Diploma/Degree in Hospitality or Spa Management

Job description

The Spa Manager’s key priorities are to drive revenue growth and profitability, deliver an exceptional guest experience, ensure operational excellence, maximise team performance and productivity, optimise manpower and costs, and maintain the highest standards of service, hygiene, safety, compliance, and professionalism.

Key Responsibilities

• Ensure the smooth and efficient day-to-day operation of the Spa in accordance with established standards and Standard Operating Procedures.
• Maximise Spa revenue and profitability through effective management of treatment sales, retail sales, packages, promotions, upselling, cross-selling, and therapist utilisation.
• Achieve and monitor Spa revenue targets and budget, taking timely corrective actions to address performance gaps and maximise business opportunities.
• Manage the Spa budget and operating costs effectively, ensuring expenses, manpower, inventory, and resources are maintained within approved budget.
• Monitor hotel occupancy, group activities, spa bookings, and business trends to optimise appointment scheduling, manpower deployment, and revenue opportunities.
• Deliver and maintain exceptional guest service, promptly addressing guest inquiries, concerns, complaints, and feedback.
• Lead, supervise, coach, train, and develop Spa Team Members to achieve service, sales, productivity, and performance targets.
• Manage Team Member recruitment, scheduling, performance appraisals, coaching, and disciplinary matters.
• Conduct regular inspections of Spa facilities to ensure operational readiness, cleanliness, safety, maintenance, and brand standards.
• Ensure all treatments and services are delivered consistently in accordance with the Spa Training Manual and established procedures.
• Identify and implement initiatives to improve revenue generation, productivity, guest retention, and overall Spa profitability.
• Coordinate effectively with other hotel departments to support guest requirements, promotions, group business, and overall hotel revenue objectives.
• Maintain accurate operational, financial, sales, inventory, and guest records, including regular monitoring and reporting of Spa performance.
• Handle operational issues and emergency situations promptly and professionally.
• Perform other duties as assigned by Management in support of the overall Spa business and financial objectives.

Requirements & Qualifications

• Diploma/Degree in Hospitality, Spa Management, Wellness, Business Management, or related field.
• Minimum 3–5 years’ relevant Spa/Wellness/Hospitality experience, including managerial or supervisory experience.
• Proven ability to achieve revenue targets, maximise sales, manage budgets, and control operating costs.
• Strong knowledge of Spa operations, treatments, retail, promotions, upselling, and revenue generation.
• Strong leadership, team development, guest relations, and communication skills.
• Good understanding of budgeting, forecasting, manpower planning, and performance management.
• Knowledge of health, hygiene, safety, and Spa industry standards.
• Professional, results-driven, commercially minded, and passionate about Spa and Wellness.