Spa Therapist

Hilton; Perak; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Hilton employee benefits

Job summary

Hilton is seeking a qualified SPA Therapist to deliver body, face and nail therapies with a guest-first approach. You will upsell treatments and products, maintain spa cleanliness, and support training for new staff.

The role requires strong communication, teamwork, and the ability to handle busy periods while upholding Hilton brand standards. Responsibilities include inventory checks, opening/closing the spa, and ensuring a high level of service to guests, with a focus on memorable experiences

Qualifications

• High School graduate or beauty school certification.
• Minimum 2 years of spa experience.
• Strong guest service and communication skills.
• Ability to work under pressure.
• Physically fit for long hours.
• Knowledge of spa treatments and retail products.

Responsibilities

• Adhere to customer-first guest service and promptly attend to needs.
• Communicate well with guests and colleagues.
• Be a positive influence, proactive in solving problems.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve goals.
• Ensure spa areas conform to Hilton brand standards.
• Maintain daily opening/closing procedures for the spa.
• Maintain cleanliness and inventory controls.
• Provide consistent service for a pleasant guest experience.
• Assist in department training for new employees.
• Maximize use of massage rooms and manage towels.

Skills

Communication skills

Interpersonal skills

Team player

Customer service

Work under pressure

Education

High School diploma

Beauty school certification

Job description

Job Description

The SPA Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge.

Responsibilities

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Greet all guests with a warm, friendly and sincere smile.
• Communicate with guests to understand their feedback and provide professional service to them.
• Able to understand guests’ requests and communicate with superiors promptly.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department training for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in the work area.
• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
• Receive products when they arrive.
• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
• Perform any other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

• High School graduate / recognized beauty school or institution certified.
• Minimum 2 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• Must be physically fit and able to work long hours.
• Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department.