Assistant Manager (Product Lead) - Based in KL

Universiti Teknologi PETRONAS; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Universiti Teknologi PETRONAS is seeking a senior product leader for the Centre for Advanced, Professional & Executive Education (CAPE) to design and manage lifelong learning offerings across digital, physical, and hybrid models. The role focuses on strategic planning, innovative concept development, and tech-enabled product design to broaden reach and learner engagement.

Responsibilities include creating market-aligned roadmaps, coordinating cross-functional teams, and ensuring quality across

Qualifications

• Bachelor’s degree in Business, Education, Operations Management or related field.
• 5–7 years of relevant experience in programme delivery, operations or service coordination.
• Strong service orientation and stakeholder management capabilities.

Responsibilities

• Identify appropriate and innovative products offering for advanced, professional and executive education to support institutional agenda and CAPE's strategic direction.
• Diversify product across multiple learning mediums (physical, digital and hybrid immersive) including microcredentials, APEL and Executive series.
• Develop product roadmaps aligned with market demand, learner needs, institutional priorities and growth plans.
• Innovate product and its features to remain relevant and competitive.
• Manage end-to-end product lifecycle from ideation, development, launch, enhancement, and retirement.
• Coordinate product timelines, deliverables, and stakeholder engagement activities.
• Ensure consistent product quality, learner experience, and operational readiness across delivery modes.
• Drive continuous product enhancement through performance monitoring and feedback analysis.
• Design of technology-enabled products to support greater reach, accessibility, scalability, and learner engagement.
• Define and enhance learning features in the end-to-end learner journey for a seamless, high-quality experience.
• Facilitate collaboration between technology and stakeholder teams for alignment between product vision and technical execution.
• Build and maintain relationships with academic faculties, operations, marketing, and technology teams to ensure seamless development and delivery.
• Engage industry players, professional bodies, and subject matter experts to enhance product relevance and credibility.
• Ensure all learning products comply with policies, regulatory requirements, and accreditation/quality standards.
• Establish governance processes for product approvals, reviews, enhancements, and retirement.
• Maintain governance for consistent learning experience quality across delivery modes and product types.
• Develop and maintain documentation for product concepts, business cases, approvals, and lifecycle records.
• Prepare periodical performance reports and coordinate relevant reviews.

Skills

Coordination

Communication

Problem-solving

Stakeholder management

Service orientation

Education

Bachelor's Degree in Business, Education, Operations Management or related fields

Job description

The role is responsible for the identification, construct, and management of Centre for Advanced, Professional & Executive Education (CAPE) lifelong learning product offerings across digital, physical and hybrid immersive models ensuring products to remain industry relevant, commercially viable, professional-learner centric and aligned with market needs. The role also covers strategic product planning, innovative product conceptualisation, and also the design of technology-enabled products that support greater reach, accessibility, scalability, and learner engagement. Working closely with industry partners, academic stakeholders, and internal teams, the role supports the development of future-ready education offerings that strengthen CAPE's portfolio, learner value proposition, and organisational growth.

Key Accountabilities:

Product Strategy and Innovation

• Identify appropriate and innovative products offerings for advanced, professional and executive education to support institutional agenda and CAPE's strategic direction.
• Diversify product across multiple learning mediums i.e. physical, digital and hybrid immersive and to include microcredentials, APEL and Executive series.
• Develop product roadmaps aligned with market demand, learner needs, institutional priorities and growth plans.
• Innovate product and its features to remain relevant and competitive.

Product Lifecycle Management

• Manage the end-to-end product lifecycle from ideation, development, launch, enhancement, and retirement.
• Coordinate product timelines, deliverables, and stakeholder engagement activities.
• Ensure consistent product quality, learner experience, and operational readiness across delivery modes.
• Drive continuous product enhancement through performance monitoring and feedback analysis.

Digitally Enabled Product

• Design of appropriate and reliable technology-enabled products that support greater reach, accessibility, scalability, and learner engagement.
• Define and continuously enhance learning features in the end-to-end learner journey to ensure a seamless, engaging, and high-quality learning experience.
• Facilitate collaboration between technology and stakeholder teams for seamless coordination of product design requirements and ensure alignment between product vision and technical execution.

Stakeholder Management

• Build and maintain strong relationships with internal stakeholders including academic faculties, operations, marketing, and technology digital teams to ensure seamless product development and delivery.
• Engage industry players, professional bodies, and subject matter experts to enhance product relevance and credibility.

Governance and Quality

• Ensure all learning products comply with institutional policies, regulatory requirements, and relevant accreditation or quality standards.
• Establish and maintain structured governance processes for product approval, review, enhancement, and retirement.
• Ensure consistency in learning experience quality across all delivery modes and product types, maintaining CAPE's value proposition.

Reporting & Documentation

• Develop and maintain accurate documentation for product concepts, business cases, approvals, and lifecycle records.
• Prepare periodical performance reports and coordinate relevant performance reviews.

Qualification & Experience:

• Bachelor’s Degree in Business, Education, Operations Management or related fields.
• Minimum 5-7 years of relevant experience in programme delivery, operations or service coordination.
• Good coordination, communication and problem-solving skills.
• Strong service orientation and stakeholder management capabilities.